DoubleTree by Hilton Hotel Laurel

When the representative of a business displays “A personal touch of great customer service.” It isn’t just “good service”; it’s a signal. It tells people I see you, I’m paying attention, and you matter in this moment. Most businesses skip that part because it requires intention, not scripts. But when someone does it well, it creates loyalty, trust, and a feeling of being cared for that no automated system can replicate. Arias at the Doubletree by Hilton in Laurel. Provides outstanding customer service! This young lady will go far in life. And may become the owner or advance to upper management. Her personable and kind nature is wonderful. She is present eager to answer any questions pertaining to your room. She assures you like your room and are having a great experience at the hotel. My

We were traveling with dogs and looking for a hotel that was pet friendly. Our room was clean and bonus. It had an exterior door right outside of our room that made it convenient for letting the dogs out to do their business. Natasha at the front desk was extremely friendly and professional. We will definitely be staying here again.

They had one of the better breakfast buffets I have had at a hotel recently. The staff were very friendly. The hotel was clean. The workout room was above average. I liked the location, but was there for work so not sure what there is to do if your are traveling for leisure. The rooms could be updated, but that is true of lots of hotels these days.

Positive: Location was the best thing. Negative: First time Hilton stay, requested a standard room, the carpet was well worn, pest running across the wall, problem with wi-fi connection, we were not happy with the stay.

I recently stayed at the Hilton DoubleTree Hotel Laurel and had an exceptional experience thanks to Natacha and her team. From the moment I arrived, she went above and beyond with her professionalism, kindness, and genuine care. She made me feel truly welcomed and ensured every detail of my stay was perfect. It’s rare to find someone so dedicated to great customer service. Natacha represents the very best of the Hilton DoubleTree brand. I hope management recognizes her outstanding work, because employees like her make all the difference and keep guests coming back! Natacha and her team at this property are the best…