DoubleTree by Hilton Hotel Grand Rapids Airport

Place is very spacious I was greeting by a lovely lady at the Front Desk on Sunday, enjoyed a great steak Frits at the Gander’s Restaurant. Everything about my stay was great however checkout the next afternoon was all but good. The lady at the front desk was short and inattentive her phone seemed to have all her attention. I also had a question about my bill and her response was “I don’t know nothing about that. Anything else?”

It certainly is a better day that Spire Hospitality is out with their terrible management and quality leadership is now back!! Cleaner, quieter, back to more business oriented guests from my last stay a year ago where when i previously complained about the all out parties two doors down and was told that they no longer cater to business people and all are welcome. 330am?? Was my response and i had to pull teeth to get comped for my inconvenience. The previous gm words yes and she was not interested in quiet during those set hours only revenue. Thanks for the change!!

Positive: The location was very close to the airport. Negative: When I went into the bathroom, there was a few long pieces of hair in the sink. Other than that, the room was fine.

The free shuttle to and from the airport is awesome. The shuttle also has a giant cookie on the back which makes it easy to identify when leaving the airport. Staff were all very kind. The rooms themselves were clean and the bed was comfy. I only wish there were a few more amenities, such as microwaves in rooms and coin laundry.

Avoid! Avoid! Avoid this place. They offer no free continental breakfast. When we asked they tried to upsale us a breakfast for $15.00 even though it was suppose to be included with the wedding package. When I called to book the rooms, a guy from what sounded like he was from India took my resignation but didn't add it to the package even though I told him that I was coming here to attend my daughter's wedding. Also I might mention, I had to listing to a15 minutes high pressure sales pitch just to get a small discount for our room which was suppose to be already added because we were part of the wedding party. They have no hot tub. It was removed but they' don't tell you that on their website. The bathroom doors don't lock. No refrigerator or microwave. I should have stopped when I read