DoubleTree by Hilton Hotel El Paso Downtown

I generally don’t leave reviews, but felt this one was warranted. After staying the night at this location, it prompted me to look at reviews. I wish I had looked before booking my stay here. The rooms need upgrading, and they aren’t the cleanest. The one thing I do want to note (because I hadn’t seen anyone post yet) is that you WILL get a lot of road traffic noise in the rooms. It doesn’t matter which side of the hotel you stay in, the road traffic noise echos up to all the room. If you are sensitive to noise like I am, I thought I’d let you know. That being said, the staff is absolutely amazing. They really do try their best, but they definitely need more front desk staff. With the phones ringing, guests checking in, and guests coming back down to request maintenance or ch

Positive: I enjoyed my time there. It was close to downtown and close to the show I was going to. It was pretty quite for being close to the freeway. Negative: The only thing was, there wasn't a mini fridge in my room. It would have been convenient.

During a recent trip home, I was able to book us a night at the DoubleTree hotel. The location is just a few blocks off the freeway, making it easy and convenient to find.||The rooms were clean and comfortable, which made for a good night's sleep, along with the bed being comfortable, The noise level was very peaceful throughout the night.||I was grateful to discover a restaurant and bar located downstairs. I was able to grab some food and drinks and relax while watching the football game.||The downside was the parking situation. The parking spots were rather small, which made parking a bit tricky, but manageable.||The staff at this DoubleTree were kind and courteous, and of course, the best part was the signature DoubleTree cookies.|| I highly recommend this hotel for travelers good hote

I’m seeing a lot of bad recent reviews here and unfortunately I can confirm they’re accurate. I’ve stayed at this hotel half a dozen times before and was always very happy, but this last time everything seemed dirty, and I found a bed bug crawling on my bed. The staff were super professional, friendly and understanding and immediately moved us to a different room and comped our stay. It seems they changed cleaning staff/vendors recently- that might explain all the recent complaints about it becoming pretty filthy. Shame. I always preferred staying here when on my work trips.

I don’t enjoy leaving negative feedback, but unfortunately the DoubleTree Downtown has declined in quality. As a sales rep, this used to be my go-to hotel, yet my recent stay was disappointing. • The room was not very clean: carpeting looked dirty, and the drapes appeared worn and dingy. • Housekeeping was inconsistent. On one occasion, service didn’t arrive until 4:30 p.m., which meant my room went uncleaned during a four-day stay. • The shower head had poor water pressure, and the drain stopper didn’t seal properly. . The lighting was extremely poor too unless I let the drapes open, which I don’t care to do when people can see in in the evening. I could barely see a thing. I would suggest either getting better bulbs or figuring out a way to add more lighting to the room. On a positive