DoubleTree by Hilton Detroit Novi

This hotel is conveniently located, with good restaurants within walking distance. The property overall is in good shape and it appears that they are doing or planning renovations. The fitness center is well equipped with sanitizer, however there were no gym towels available. The staff are great especially the bar tenders, Eric and Sarah (who doubles as the breakfast attendant/cook). The room was nice with daily maid service (Yay). |Some attention needs to be paid to cleaning the public spaces. There was dirt and trash in the elevator our entire stay. Also there was miscellaneous paper and dirt in the hallways. Also there is an uncovered hole cut into the wall across from the breakfast area that is exposing electrical boxes. |Our biggest issue was the breakfast which is why the 3

1st, tried saying our room wasn’t paid for and tried saying it cost wayyy more than what we paid for before we showed our email stating otherwise 2nd, watched a front desk person kick a family out of the common area for eating McDonald’s instead of paying for there expensive just like every other hotel’s breakfast. Which was freezingggg cold. 3rd, hotel is getting remodel so it is understandable things might be a little messy but it didn’t look like our shower walls were cleaned above the shower head.

Positive: The staff was very helpful and kind Negative: This did not match a 4 star rating. This was MAYBE a 2 star. There were stains all over the carpet and ceiling. I had to change my room twice due to mildew smells. There was no full kitchen with fridge and microwave as described either.

Was pretty shocked to get dropped a 20 dollar bill for the continental breakfast. In 2 monthly travel over the past 2 years I've never seen a charge for continental breakfast. A sign notifying people of this would have been nice.

My wife, daughter, and granddaughter stayed at the Double Tree by Hilton in Novi, MI. Upon entering the room, they noticed the suite was unusually warm. They tried adjusting the thermostat, but it was broken. The room thermostat read that it was 82 degrees in the room. They adjusted the thermostat down to 67 degrees, but the heater would continuously run. My wife reached out to the front desk and the Hilton staff said there was nothing they could do about it. The Hilton staff even refused to move my family to another room. My family suffered through the night and got very little sleep because the ENTIRE SUITE was like being in a sauna! I do have a picture of the thermostat that was also sent to Andrew Sandiha on 1/26/2026. The next morning (1/25/2026), my wife complained to the staff