Delta Hotels Richmond Downtown

We stayed here during the Inauguration weekend, which you’d expect to be hectic, but the team at Delta made everything feel easy and seamless. The staff was genuinely friendly, engaging, and incredibly responsive the entire stay — every question or request was handled quickly and kindly. You could tell they actually cared, not just “hotel polite,” but real, thoughtful service. A special shout-out to Micah from the sales team, who went above and beyond. After Iaccidentally had a Rent the Runway package delivered to the hotel, he proactively emailed me right away and offered to coordinate returning it to UPS for us. It saved me a huge headache and honestly wasn’t something he had to do — just next-level customer care. It’s those small, proactive moments that make a place stand out. Would

I stayed here during the DLC for Lorcana. It's a nice hotel with views of the James River and if you're roomed and facing it, it's an excellent view. I found the room to be comfortable and the bed comfy. I discovered that we not only get a mini-fridge, but also a microwave which is extremely rare these days in the room so that was nice. WiFi is decent and I was able to upgrade to the faster WiFi for a small cost. The front desk staff were very helpful including the guy I checked in with on Friday morning. He was also very helpful when I asked the best way to get to the Richmond Convention Center. So, thank you sir! I do need to make people aware that book here and have an event going on at the Richmond Convention Center. It is a hike. It's about half a mile from the hotel to the Conventi

We enjoyed the pool and hot tub. They have an attached parking garage, but street parking is free on the weekend so that is what we used. Our room was fairly dark and quiet. I imagine that it may be less quiet on a lower floor. Unfortunately all of the elevators stopped working during a night of our stay so we had to walk up over 10 flights of stairs.

I visit Richmond often for work and need to stay for more than a day when I do and I usually stay at the Marriott in Downtown or stay at the Marriott in Short Pump. This time I decided to give this Delta a try. Customer service from all the staff I encountered was great! Very professional and friendly. Checking in was spot-on, the lady checking me in was helpful and courteous and explained the Pantry (their version of the lounge). She also put me in a huge room, as an upgrade. The property’s common areas were nice, clean, and well-maintained. The room seemed decent, but is in need of being updated. It appears to be partially updated, but it’s rather oddly configured and there was some appointments that were definitely dated or needing replacement, due to stains/overuse. The shower

I am usually loyal to Hilton Brands and used to be a Hilton diamond member, but I travel less now so I lost my status and decided to try out a Marriot brand. The good - the room itself was nice and clean. The bed was comfortable. Parking in the garage was easy and accessed via Key Card. Check In was easy enough. Our remote was broken, but they brought us a new one in less than 5 minutes and it worked. The bad - I booked a room called an "Executive Suite". This was quite a name and I thought it meant it would be a higher floor room since most other hotels have higher tier rooms on an upper floor. I was wrong. It was on the 3rd floor. The noise from the atrium on the lower level was quite loud at time. There also wasn't any key card access needed to get to the 3rd floor (4th floor and up).