Courtyard by Marriott Charlotte Lake Norman

Just stayed here the week of Jan. 12th. The hotel is very rundown. It's not up to Marriott standards in any way. Carpets and hallways are soiled. Rooms show Very Used/beat up. Bed mattresses are old and roll into the center. Bugs (ants) in my room this week. The front desk person had to go clean and prepare my room this week when I came to check in. They make it look nice in the online pictures but trust me you will be disappointed. Marriott doesn't seem to be doing anything to fix this property. I've stayed here several times the fall of 2025 too only because the hotels in the area are largely depressed.

It took a while to check in b/c they were busy but staff was friendly and apologetic. The lobby looks great and modern, my room was clean and looked nice, and the bed was comfortable. I had a whirlpool king and the first night, the whirlpool function didn't work but it was fixed the next day. The air conditioner could have been better. It was on the lowest settings and sometimes it still felt slightly warmer than I would have liked but it wasn't too bad so I didn't report it. The pool area looked nice and clean but it was always kind of crowded so I didn't use it. Overall I had a nice stay, it was quiet and comfortable, and the Internet worked well. I would stay here again.

My family and I recently stayed at the Courtyard Marriott in Huntersville. It’s rare these days to meet someone who genuinely cares about their work and the guests they interact with. I had to speak up and applaud the outstanding service we received from Jacoby Mackey. We had been traveling a long way in the rain and were feeling pretty beat down, but Jacoby completely turned our mood around. He naturally anticipated our needs and made our stay effortless. I’m writing this because I hope Marriott realizes what a star they have on their team. The next time we’re driving through town, we’ll be looking for him—and honestly, this employee should be handling guests at the Ritz-Carlton. ☺️

I’ve stayed in some gross places, and while this wasn’t the worst, it wasn’t great. The room was dirty with a used Band-Aid on the floor, the hallway stunk of construction, caulk and paint. I asked the front desk to request housekeeping to get the used Band-Aid Out of my room, and that didn’t happen. I’ll sleep elsewhere next time.

We booked this room because it said it had a heated indoor pool. It was ice cold and the water was not filled. The room was clean but really dated. Some of the outlets didn’t work. TV was old, could not stream anything. Took a long time when switching channels.