Courtyard by Marriott Atlanta Alpharetta

I stayed here over the Thanksgiving holiday. The hotel was relatively quiet. The room was clean but overall outdated. My room did not have a microwave, which is rare these days. Even the lower budget hotels offer an in room microwave. The hotel hot water was not working well for the majority of the stay. The elevator was not working as well. I did not realize how nice it is for hotels to offer free breakfast because at Courtyards you have to buy your breakfast at their Bistro and its not cheap. I paid 16 dollars for a half bowl of oatmeal and a tall Starbucks coffee. The hotel cleaning staff is rude. Check out time is 12:00 and they will come to banging at your door telling you to check out at 11:30. There are other hotels like the Holiday Inn and Springhill Suites that offer

Positive: Bed was comfortable, breakfast was fine, room was clean. Negative: The check-in process seemed way too laborious for the person at the desk, requiring several minutes of typing.

The room was clean a bit outdated. The front desk clerk and the people at the restaurant were nice. Negatives, the elevator was not working and the hot water was intermittently working. The food is ridiculous overpriced. They are charging 5 dollars for a tall Starbucks coffee and $10.50 for a half of a bowl of steel cut oatmeal with 5 blueberries. It was 16 dollars for this crap! The other problem is their check out policy. It clearly states on the door check out time is 12:00 pm. However, one of their employees showed up banging at my door at 11:30 saying "checkout:. I know how to read and I definitely dont need an employee telling me to check out early. This was very rude! As an Marriott Ambassdaor Elite member I expect better treatment than this! I will not return to this l

This by far is the worst customer service ever . I see why the rates are always cheap and the parking lot is always empty . When you walk into the door you are not greeted , they don’t have a warming smile on there face it’s gives the look like what you need especially if you’re of colored now if you look a certain way you receive outstanding and attentive customer service. I stayed here 2 weeks ago when the weather storm was in and a older black woman checked me in she wasn’t to friendly didn’t speak didn’t smile just was dry but she did proceed to check us in and also give us some personal items that we left . Well today I went to try it again because the rates are cheap and I needed a get a way and I must say it was HORRIBLE . Upon arrival the older white bar tender look at me and my f

Thank you, ### PAOLA ###for your exceptional support during our stay at the Courtyard Marriott. Your kindness and willingness to help made a huge difference for us, especially since my wife was not feeling well. You went out of your way to make our stay comfortable and completely hassle-free, and we truly appreciate it. Your friendly attitude, timely assistance, and genuine care made us feel welcomed and taken care of throughout our visit. Small gestures matter a lot during difficult times, and your thoughtful approach really stood out. Thank you once again for your outstanding support you made our experience at the Courtyard Marriott much more pleasant than we could have expected. We are truly grateful. 😃😃😃