Comfort Inn & Suites West - Medical Center

Checked into the hotel around 4 pm. Front desk 3 to 11 didnt seem to care about doing anything. His phone and pizza were more important. He didnt mention amenities, breakfast time, nothing. Didnt put second room on card i requested. Got situated and put our things in our room and went and got dinner. We back to our room to settle in for the night. When I moved the blanket a little bedbug ran across the sheets. I checked the side of the bed and it was what I suspected, 2 bedbugs. We packed up our things and got out of there. My mother who was in the room above us had to pack all her things and leave ad well. Shes a stroke victim so that wasnt fair for her. I was also scheduled for back surgery at Mayo Clinic the following morning. Told the front desk clerk Sara about the bugs and e

If you're looking for a great location within 15 minutes of the Mayo Clinic, I highly recommend this hotel. I came from Iowa, so I could have some procedures done at the Mayo Clinic. This hotel is clean, quiet, more than reasonably priced and close to the hospital. They also asked at check in, if I needed a shuttle to Mayo (I did not, as I had a friend with me) which I thought was awesome. Not just because they have that service available, but because they also ask at check in to ensure their guests are taken care of. There's a ton of hotels near Mayo to choose from, and I'm glad I picked this one. I wasn't able to eat due to my procedures, but my friend said the Five West restaurant right next door was absolutely delicious. There's also a Costco, and a handful of other nearby restaurants

The price was unbeatable! The check-in clerk was super nice and thorough, and she made the check-in process a breeze. Breakfast was great. Lastly, the only downside was that housekeeping didn’t come daily, so we had leftover trash for each day we stayed and we weren’t replenished with fresh towels. Plus, during checkout, housekeeping asked us twice if we were leaving yet - at 10 a.m. even though the checkout time for this location was 12 p.m. which made us feel rushed.

The Comfort Inn was nearly fully booked and it was very quiet. It was very close to the Mayo, Gonda and Charlton Buildings that I needed to go to. Staff understood that they were seeing us on our bad days and were very accommodating. My first room gets 2 stars but they moved me and my second room gets 5 stars! Details follow .... When you enter the hotel, there is the essential shovel and luggage cart that fill the foyer. Coming through that area, everything looks clean and new. There is a welcoming fireplace right near the reception desk. I had reserved my room for 2 nights through hotels.com but because I had two different payment methods, I had to make two different reservations. I used a gift card for one night. Then I made my next reservation for the next night with my credit card

I have the rooms 3 stars bc there is no in-service pool or hot tub. I was very sad. ☹️ Also, we asked ahead of time for an adjoining room, was told we would get it, and then did not. 😭 But the staff was great, the rooms were clean and the breakfast was yummy!!