Comfort Inn & Suites Ankeny - Des Moines

Staff were kind and helpful. Rooms leave a lot to be desired. The heat was not working in my first room and food was left in the fridge from a previous guest Was moved to a second room. The cleanliness was subpar. The fridge was not working in my second room and bathroom has not been dusted, there was a strange hair on the shower wall, strange black smudges on the walls and the walls are so paper thin the person snoring in the room next to me kept me up on night. At breakfast they did not fill the syrup next to the waffle machines (I opened the lid and it was very clean inside the container, the syrup was filled below the spigot). The rest of the food options were reasonable. It also seems management shuts the heat off in a room when it is unoccupied. My first room the heating unit was

Air conditioner not working properly. The fridge was iced over. I asked them while I was out could they switch or de-thaw it. We'll they de-thawed it in the room. Wet floor. Thanks to the night clerk helped me towels. Found metal clippings on the floor. They didn't clean up they're mess when they finished what they were working on. Bad attitude with the morning clerk trying to check out a day early.

This is our first time staying here. It was a great experience. The staff at the front desk was pleasant and helpful. The room was clean and exactly what we needed. It was so nice to have a fridge and microwave. The bed was high up off the floor and I loved it! Mattress is a little firm for my liking, but that's all personal preference. Plugs right next to the bed was perfect for charging my phone while I slept. I do wish we could have the fan on constant speed, but again, personal preference. Only downside--walls are a little on the thin side, but luckily we had quiet guests next to us. ||We enjoyed the free breakfast in the morning before we left. I only had toast, my partner had the waffle and eggs.

DO NOT RECOMMEND THIS PLACE. The first desk clerk was very pleasant. The room was clean and the bed comfortable. There is a pool but no hot tub or whirlpool. The walls are thin and you can hear all the noise from busloads of students. You hear footsteps from above. Worst of all, the TV HDMI didn't work and the front desk did not provide a cable for my laptop to connect. Also, the wifi is poor for streaming on a laptop. Never again.

It was clean but needs a little TLC. The room just had a “broken” feeling. Shampoo holder broken in the shower and shampoo sitting on edge of tub. Hair dryer not mounted on the wall - just sitting in holder on counter. Shower curtain hanging by a thread. Overall, room was clean except behind bathroom door - fuzzies that missed the vacuum. Room and bathroom were spacious.