Candlewood Suites Richmond - West Broad by IHG

I had such a great experience staying at this hotel! I chose to celebrate both my birthday and the holidays here, and it honestly made the whole occasion feel extra special. The atmosphere was warm, welcoming, and perfect for a celebration. The staff was friendly and professional from check-in to checkout, always ready to help with anything I needed. My room was clean, comfortable, and well-maintained, which made it easy to relax and enjoy my stay. The hotel overall had a really nice energy it felt safe, cozy, and festive during the holiday season.

Traveled with my daughter for a family event and we got a one bedroom suite which was very spacious and comfortable. The beds were extra comfortable and they had great pillow choices. The decor is a bit dated but that didn't impact our visit. Borrowed some games to play when a few of us got together in our room. Convenient to downtown, and within walking distance to a couple of restaurants.

We had an impromptu stay at this Candlewood location after our apartment arrangements fell through at the last minute. We stayed almost 3 full weeks. The staff is incredibly helpful and pleasant to work with. Manuel, at the front desk was always available and courteous with any questions or needs. The property is well kept and clean. The maintenance gentleman worked nonstop to keep the facility in nice condition. The location is very convenient to all things in the area. Our dog was welcome and felt comfortable in our room. Any necessities we needed in our room, bathroom and kitchen were provided. The laundry facility is convenient and complimentary. Additionally the workout area is small but enough for us during our stay. We would definitely recommend.

Positive: Nothing Negative: The hallways carpet is very dirty and they have a bad smell. My room was not cleaned well. It’s a non smoking hotel but people were smoking every day and it was coming into my room. I called down to the front desk to complain that they were no help

The rooms are nice. They’re clean and the beds are pretty comfortable. I have everything you need for an extended stay at a hotel, full-size refrigerator Stove, cooktops, and dishwasher . They even have a bunch of extra items for use available down at the front desk, such as crockpots and air fryers and Panini press things of those nature. They also have free guest laundry . And all the staff have been very friendly and helpful. I did have one issue I checked into the hotel and then went and did some grocery shopping. I found returning to the hotel the freezer and the refrigerator. Neither were very cold, but they were on a low setting so I turned it up to a higher setting. Well several hours later going to get some ice cream before bed. I noticed that it wasn’t any colder at all when my