Birch Hill Suites Rochester Med Center City

If zero stars were possible, I would be aggressively clicking them. The photos online must have been taken in 1997 during the building’s one good week. Because what we walked into felt like the after-party of a building that has completely given up. We stepped off the elevator and I immediately asked my wife if she had checked the reviews. The hallway alone told a story. A sad one. Open the door and boom. The smell hits you first. Smoke layered over something sour and ancient. My wife described it as “a year-long locker room experiment.” That feels accurate. This was marketed as a suite with a kitchen. The cabinets were peeling and sagging like they were tired of holding on. Bugs on the windowsill. Fixtures loose. Paint looked like it has witnessed arguments, regret, and poor life decision

Hands down the most scary and dirty hotel I have ever seen, paint chipping from the cabinets and walls, burn marks all over the bathtub, bugs in my bed. I stayed a total of 5 minutes in that hotel. Let me say the staff working was so understanding and helpful I wish I caught his name :( he’s heard our problems and apologized though I know this is not nearly his fault. In all my years I’ve NEVER … EVER stayed nor even seen a hotel that looks like that. THE ROOM WAS $80 FOR ONE NIGHT. Just no!

Positive: The room wasn't bad for the 2 minutes I was in it. Negative: I was evicted for bringing a cat into my room for less two minutes. "pet frindly" apparently didn';t include cats although It was never stated about pets. I was unable to get any refund or even cancel the stay. Paid for 10 days and never stayed there.

Comfortable atmosphere puppy dog friendly. The staff go out of there way to help. Will stay a lil longer, telling everyone that it the cheapest in town sad, no coffee or breakfast

If ur here for a weekend its ok but if ur unfortunate to stay for 28 days watch ur account the manager tends to take more than he quoted u then blames the internet. The rooms that ive been in 1 didn't have a tv and the other didn't work. The other staff here tend to help more than the manager especially the cleaning lady (she makes some great food for a great price). The tub I had in my 1st room had a stopper so I could soak in for my legs the 2nd one didn't so I couldn't soak, the manager said he was going to get me one but didn't, he's the kinda person that says he'll do stuff but he wants some kinda pay back in return, like I said dont trust the manager. That was my experience hopefully urs isn't the same 🤷