Best Western Rochester Hotel Mayo Clinic Area/St. Mary's

My son and I stayed here this weekend for a basketball tournament. I was very repulsed after finding blood stains on my pillow case, sheet, and blanket. I was informed by a staff member that their housekeeping staff only changes sheets if they appear dirty. That is unacceptable and unsanitary. We were not allowed to check in over an hour late because they were "cleaning" the room. Obviously, they didn't clean too well! Also, our phone didn't work to call the front desk and our tub didn't drain so I stood in half a foot of water during my shower. It was a gross experience and I will never stay here again.

Positive: Good location, friendly staff, large wide hallways, plenty of parking available. Negative: hand towels and wash clothes missing from my room.

We got here and the kiddie pool was broken, no towels, and the bed is in shambles. We have a sofa bed but had to wait way past my son’s bed time to get a bed in a bag (it didn’t come in the room). The doors didn’t close correctly and the pool was always a disaster. The only one working there looked like some homeless person just dumping chemicals in the pool (strange). The pool never had towels. The exercise equipment and room was terrible. It was like a hotbox without towels or anything to clean the sweat on items. In the end, my son was happy to be able to have a slide, but when we got up in the morning the hot tub was closed off. I just feel like this was the worst serviced hotel I’ve ever been to. Takeaways: great for kids. Bring your own towels, expect things to look like a hot mess a

Everything was great! The hotel, room, and breakfast area were clean. The breakfast food was good and their was a nice variety of options. Staff were very nice and helpful. We used the shuttle service to go to Mayo and everything was very convenient. Would definitely recommend this hotel to others.

Very clean and nice rooms! The chlorine at the pool was so strong we dint last more than 5 minutes. Eyes burning and lots of coughing. All the kids that were there were also coughing and a stated their throats hurt from the water. We picked this hotel for the pool. Will not be staying again.