Best Western Plus Executive Residency Rigby's Water World Hotel

I rarely leave negative reviews, but this experience was disappointing. The hotel itself was fine. It was clean and comfortable, and conveniently located near the waterpark, which is clearly a major draw and likely keeps demand high. I made an honest booking mistake and selected the wrong date. I did not realize it until the following morning when I received a “thank you for your stay” email. I immediately called the front desk to correct the error and move the reservation to the intended night. I fully own the mistake. However, management enforced the no-show charge and refused to apply it toward the corrected stay. The room went unused, and we still needed a room for the intended night, so I effectively paid for two nights when I only needed one. Policies matter, but so does discretion.

The check-in was really easy. Didn't have any problems there. The staff is great the ladies at the front desk were awesome to deal with the room was clean. The couch was a little bit wore out in the room but that's okay because I wasn't staying in the room a whole lot during the day and watching TV. The breakfast wasn't really much to get excited about. The upstairs bar is a nice simple bar that you can enjoy sitting outside at. And the ladies at the bar were extremely nice and helpful. I would definitely recommend if you're going to Warner Robins to stay at this Best Western the overall experience was great and it was probably the absolute best hotel I have ever stayed at. And also if you are going to Warner Robins and you like Japanese steakhouses look up Zen. That place was amazing. Had

Positive: I enjoyed the staff of the hotel. I also appreciated the cleanliness and the friendly staff. The breakfast was delicious and kid-friendly. Negative: ""

It was great and the staff was very friendly after a very long flight from Europe. They made me feel very welcome and I slept like a rock after a good long hot shower and a good shave!!! Once again I would highly recommend this hotel and kudos to the staff for making my stay very enjoyable

I stayed at this hotel during a PCS move with two small children and a dog. We were assigned to Room 112. Shortly after arrival, we killed a cockroach on the wall near the headboard. Upon further inspection of the bed, we discovered cockroach droppings on top of the bed sheets near the pillows. Finding biological waste on the primary sleeping surface is truly concerning. While the front desk agent, Jennifer, was professional and relocated us, we were not settled into our new room until 9:30 PM. This was an exhausting delay for a family after a 12 hour travel day. Despite these unsanitary conditions, the manager, Mike Davis, refused to provide any monetary compensation for the significant inconvenience. He only offered 5,000 rewards points. Please note, we paid an additional 50 dollar per