Best Western Plus El Paso Airport Hotel & Conference Center

The pool and hot tub were great! The staff were friendly. Good location for airport shuttle the next day. Unfortunately our room could have used some upkeep. The mini fridge had food left in in from previous guest, the tub didn't drain well, the hot/cold indicator on the tub was reversed, and the alarm clock and phone didn't work (yes I checked they were plugged in). While we were in the pool we could hear a loud alarm siren beeping from one end of the building. It rang for hours into the night even after telling the front desk about it. Breakfast at 8:15 was cold and dry. This could be a good family friendly hotel with some TLC but will probably book elsewhere next time.

Positive: The beds are amazing the staff are all so kind and helpful. And the breakfast is exceptional The gentleman tat is the Breakfast assistant always takes the time to help and to visit even when he is very busy. Negative: ""

No extra blankets are available after housekeeping has left for the day. What hotel doesn’t have a few extra blankets for guests???|Was told if we needed an additional blanket we had to call ahead to get one…really??!!|Front desk guy was very confusing/maybe confused while giving directions to our room. |Some of the hotel was nice, bathroom was strange with the dirty drop ceiling, looked like smoke stains. Breakfast was decent.

The pool and lobby was so nice and fancy, then you get to the hallway to your room and its dirty as hell. This place is soooo nasty and unclean. Thank god we are only staying one night. The rooms bathroom walls is covered in thick yellow gunk, the vent have a thick layer of dust, the room itself is dusty, except on the tables of course. There is candle wax stuck on the floor, but they didnt bother to clean, hence y its dirty and nasty. Shower has mold. I asked for a non-smoking room but it smells like smoke and a run down place. My wife was scared to stay cause the radio turned on by itself. Took me hrs to convince her to come bk in. Woke up at 6am and got the hell out. They charged a down payment of $100?!?! These rooms are so old, i dont see what the $100 is for! I was just at a universa

This was hands down the worst hotel we’ve stayed at. $140/night for a gross room that was literally falling apart. One entire wall in the bathroom was peeling off from water damage and smelled like mold. The electrical outlet/box came out of the wall when I tried to unplug something. Towel hanger was ripped out of the drywall. We found dirty clothes behind one of the beds from a previous guest. We inquired about changing rooms and when we looked at that one, it was pretty much in the same condition. The kids enjoyed the pool which was the only saving grace. But of course the hot tub water was colder than the pool so that was not utilized. My advice is to stay anywhere but here.