Best Western Lanai Garden Inn & Suites

Be forewarned. Based on the reviews, and price we paid (within $10 of $200) for parking ($5), taxes, and room rate, the condition and location disappointed me. At about 10 pm, I felt disappointed in how a reckless driver sped to our left as I prepared to turn into the parking lot, how a man on a stopped bike appeared to be watching the parking lot, how a tall metal column blocked the driver's car door from opening fully (I should've backed up), and inside, how a transparent shield separated the reception desk from customers. Especially at night, I can imagine that the hotel clerks could greatly appreciate it for security. Despite the tall parking lot fence, I felt unsafe in the area at night. After checking in, I felt disappointed that no extra blanket was available for our chilly room (

Subject: Feedback on Recent Stay||Dear Customer Service Team,||I wanted to share some feedback regarding my recent experience at your facility. I believe that a strong emphasis on customer service can significantly enhance the overall guest experience, similar to the approach taken by well-known companies like Raising Cane's and In-N-Out Burger, where customers feel valued and respected.||During my visit, I had negotiated a price over the phone, but upon arrival, I noticed some confusion about my reservation. After a three-and-a-half-hour drive, I was a bit frustrated to find that I had to pay the full rate. While I understand that circumstances can arise, more transparent communication could help prevent future misunderstandings.||On a positive note, I found the rooms to be satisfactory,

False advertisement on hotel.com . I requested crib as advertisement but I was told its not available. When I ask to clean microwave and fridge in the room at 4.30 pm i was told that they cannot do it as cleaning staff left. Location is good just off the highway. Lot of parking with security cameras. Check in was quick

My mom said this room was newer compared to the other one we stayed in for 2 weeks. The staff were very helpful Room cleaning can be requested. There are toiletries too. The room is spacious.The WiFi is decent but sometimes it weakens. The location of the hotel is great as there are shops and restaurants nearby. No laundry service in the hotel, but there are laundromats nearby.

Best place to stay close to restaurant and place was quiet. We just got lost with the waze app we used while navigating the place. So far it was an awesome experience staying with this hotel