Baymont by Wyndham Tuscaloosa

Positive: It was easy to get to and had a lot of food choices close. It was also pretty easy to get to UA Negative: It could have been cleaner. Could use some paint and updated furniture.

The room was fine, very basic. TV did not work well, low resolution, not good channel availability. The beds and shower were fine, which is my main need. The room did have a nice size refigerator and a small microwave. The wifi was ok, not very fast but ok. I was a little turned off when I arrived about 90 minutes early and they wanted to charge me an additional $25 even though the room was ready. I was there for four days and my room was never cleaned and they didn't even offer fresh towels. The keys barely work and stop working frequently. I went through 6 keys in 4 days. They told me dont get the keys near your phone, your wallet, airpods, or any electronic. ||Overall, I was satisfied with the price for the room and what I got.

Great stay for cheap price! Pet-friendly. Bonnie was great! So friendly & helpful. Breakfast was good. Rooms modest but functional. A 7-day necessary stay turned into a nice vacation.

Looks great on the outside. Room was clean, but run down/very outdated. Floor length mirror just leaned against the wall instead of being secured. Drapes did not keep bright lights out, which kept me awake. Heater kept hubby awake. Big dog a room or two down barked a bit in the night. Gentleman at check-in was ok. We asked for a first floor room as I have 2 bad knees and a bad hip. Didn't matter. Still had to climb two sets of stairs. Precious few cars there, so there were plenty of available rooms. Hubby says breakfast was good. Both hot and cold food.

I am extremely disappointed with the way this property handled my stay and the complete lack of customer service that followed. I checked in on February 8 and checked out on February 9, and was only in the room for approximately two hours. I paid the required $100 deposit with my American Express and initially received that deposit back. However, a few days later I noticed an additional $100 charge on my statement. When I called the hotel, I was told this was a “smoking fee.” The problem is I wholeheartedly do not smoke and I did not smoke in that room. I politely asked to speak with the general manager to get clarification and to understand what evidence they had (What type of smoke? When was the room inspected? Did anyone else access the room after I left?). I was told the manager wou