AC Hotel Boston Cleveland Circle

I’ve stayed at this hotel multiple times over the past two years, and I’m disappointed with the amenities offered, regardless of my Bonvoy status. There’s no concierge lounge, valet parking, or complimentary breakfast. Even basic room amenities like mouthwash and body lotion are missing. Parking is an additional $45 per night, and a new $25 daily destination fee has been added. The rooms are noisy due to the frequent train and traffic, and you can hear the sounds of neighboring rooms. The bar area is small and usually staffed by only one person. Food is available, but the wait times vary significantly. During a recent weekend stay, my wife and I planned to order cocktails at the bar. However, all the available floor seating was cluttered with empty bottles, glasses, and dishes. The bar

As a Bonvoy Titanium member for over a decade, I have been to many many Marriott hotels. However, the AC Hotel in Cleveland Circle is different - from the moment you arrive, you are warmly greeted by the staff - especially Aimee H. and Karina B. who were exceptional to my family! Aimee and Karina each took the time to tell us extensively about the features of this beautiful hotel and surrounding area next to Boston College |||Thank you Aimee and Karina for being so kind to my family during our stay !

It’s close to family, which is why I stay here, but a few things that are weird about this hotel: they leave the lights on in any room that’s not occupied all night long, which seems like both a huge waste of energy, and kind of a pain when you first get to the room. There are probably 10-12 small lamps you need to find the switch for and turn off. It’s nice there are so many lighting options, but do they all need to be turned on and then turned off? Second, the hvac system is sooooo loud. Heating and cooling are both insanely loud. I usually either try to heat or cool the room before bed and turn it off.

I have stayed at this hotel several times and each time am impressed with the facility, the restaurant and the staff. The staff is always warm and welcoming. This stay, we were moving our daughter in Boston, which is an incredibly stressful experience. Being able to park a 15 ft UHaul truck in the hotel lot made all the difference for us. The front desk and valet staff were accommodating and did their best to make us feel comfortable. The breakfast was delicious in the restaurant and the wait staff was also friendly and attentive. The facility is clean, modern and comfortable. We would highly recommend this site and would stay there again in the future.

Rooms: 5|Service: 3|Location: 3 The rooms are not bad actually. Even though walls are very thin, (seriously, you could hear someone fart or speak in the next room) they now have good white noise machines to help drown out the noise. My only complaint this time is that every time I visit this hotel, the breakfast is a hot mess. They run out of food, coffee mug, etc., and the utensils are on a separate table and have to be handed to you. Why?