Wyndham Garden Westlake

Booked through a Priceline Express deal after leaving a bad Airbnb experience. Listed as a four star hotel and has a 6+ rating. Went around to other sites and saw all of the horrible reviews and was pretty down. We arrived and the hotel was large and a bit dated but we had a great stay. Every person we talked to from the three at the desk to the “engineering” guy to the guys changing over rooms early this morning was super friendly and helpful. Really had great experiences with the staff. I’ll address some of the issues mentioned in other reviews:||Should this be a four star hotel? No||If it was billed as a two and a half star hotel would I have been more than satisfied? Yes||Were the staff rude or unfriendly? Not in the least||Was there any safety or security concerns? Nope.

Booked a 3 night stay at the Wyndham Garden. Room 504. First night, waking up at 1am to bug bites on my partner. Mind you, it’s 2 adults and 1 baby staying here. We immediately turned the lights on and could see literal bed bugs. My partner is allergic to them and he had several swollen bites on his body. It was infested. We left in the middle of the night, left our key cards on the counter because there was no one to check us out for 15 minutes. Called the next day, thankfully they did check us out, so we didn’t have to pay for the remaining two nights. But in order to get a refund for the 1st night, we were waiting to hear back from a manager. It’s been 3 days now and no call. Never again.

Positive: Room layout was great. Amenities were a plus. Negative: Bed was not super comfortable.TV very small. Rooms/hallways need a good freshening up. Front desk only had one person for a while and person in front of us was checking in multiple guests.

Went with 2 adult 3 kids. 10 and under. It's a cheap place. So that's the plus. There is a pool. Was not freezing but still chilly. My child kept telling me she kept finding chunks of hair. Every once in a while they would bring out pool towels, not often. They were the size of a small hand towel. Like could not even wrap around a 4 year old small child. There is a a hot tub- which has a sign that says for 18 and older. Which was a downfall for our kids. It's not very hot at all. Had adult couples literally riding each other in it with others in the hot tub. Zero discretion for children. I would say that is outside of the hotels control.. but still. Gross. There were screaming arguments with the f word being yelled about the hot tub when kids got kicked out. I do believe it should be

My son and I stayed recently for a hockey tournament, from Thursday night through Sunday morning. Our room was missing a curtain, the covering on the desk chair was falling apart, and the bedside clock was 20 minutes fast (you could not fix it yourself without a screwdriver). The window ledge was covered in dead gnats and flies. No one serviced our room the entire time were there. No bed changes, no fresh towels, no cups. The breakfast staff was rude. I sent my son to get breakfast while I showered our first morning and they turned him away. They complained loudly and constantly about guests every morning, either messes they made or food they did not finish. Half of the parents on our team had at least one or more mornings where their names were not on the list to get in. Rather than off