Extended Stay America Suites- Cleveland - Westlake

Positive: Location. Negative: The room was had major issues. The sofa bed was ripped and had tape to cover the holes. The carpet had stains and holes. I found a hair on one of the bed sheets. I was too tired to go to the front counter and complain. This was just one night stay.

This place is absolutely filthy. They have one person working at a time. I walked into my room and I was greeted by a cockroach. For $80 for one night, this place should have had a better standards. I guess that's what happens when a business only worries about profit/shareholders and not their guests. The bed had other people's hairs and pubes in the mattresses and sheets. A layer of food debris also lined the box spring. Do better extended stay.

Great stay while transitioning into a new home. Staff was accommodating, the place was clean. Alex handled my stay extension like a rock star. Everything worked, I was comfortable and felt at home.

Absolutely terrible. Every bad review is correct. Dirtiest place I have ever been to in my life. Needed a place to stay period so didn’t have a choice. Place should be ashamed of themselves. Included pic of chair in room, there was two just like this, and it was an example of the whole room. Disgusting. -additional after your response. But you don’t care. Don’t act like you do. Because there’s numerous reviews recently about this. And every response says “well look into it, thank you for the feedback”.

Overall not bad, but not good. Got placed in a first floor room right next to the lobby. All night we could hear kids running and screaming, doors slamming, and our second floor neighbors above were constantly pounding. Not sure I got more than 4 hours of sleep due to the noise. Front desk clerk wasn’t the kindest and wasn’t present upon arrival. Breakfast was a joke, not much but a bagged muffin and luke warm coffee, wouldn’t recommend.