Courtyard by Marriott Cleveland Westlake

This was a fairly standard Courtyard Marriott apart from the standard of cleanliness, professionalism of the staff, and poor quality of wifi and outlets. The beds were comfortable and the hotel has a pool, fitness center, and cafe. The outlets in my room did not work but luckily we were able to charge electronics in the lobby. Neither my computer nor phone would connect to the guest wifi. The screen to input a password would not even load. The pool was enjoyable but in need of a clean. There were multiple false eyelashes and gum on the floor throughout the pool room. The shower curtain in our room had mold but the room was otherwise clean. In the morning multiple guests had trouble finding a staff member to order food from the cafe. During the morning staff had multiple loud unprofessional

Positive: The hot tub is HOT, the hotel was quiet, and easily accessible. Close to restaurants and activities. The woman at the inside restaurant was exceptionally friendly and helpful. Negative: Woman checking us in was visibly high in/out of conversation extremely slow to check us in. She had needle marks/bruises on her neck/hands. We second guessed our stay but wanted the location. Pool was still/foggy. Bed hard. Coffee splatter on the walls.

The building is Old and run down. The Room smelled of a floral disinfectant and it was the last room available. The front desk person was very nice and helpful . The Restraunt person was rude and dismissive. The tables were dirty but instead of waiting for me to ask her to clean it she put my salad down, good falling off the plate and left. She never came back |Definitely not the normal experience from Marriott. I am so Disappointed and will not stay here again

My child found three different pills by our bed! There were gummy bears and m&m's beside the bed and in the bathroom. The wifi did not work and all the staff did was give us a 1-800 number to call and they still couldnt resolve the wifi issue. The ac/heat unit could not be adjusted temperature wise or fan wise at all. We had to completely move the couch to pull the bed out because you couldn't get it out with where it was beside the queen bed. The light under the tv didnt work. Most of the outlets didnt work either. Staff was very dismissive and didnt seem to even be bothered by any of the issues. Whole place was very worn and dated. No complimentary breakfast. No microwave in rooms. Our other child found a cup of liqour and a beer bottle beside the pool when we took them to swim and no on

Came in from out of town for a medical procedure. The service was friendly and personable, but we will not go here again. We did not want to bring up issues while we were staying due to fear of not having a place to rest before my surgery. Our room was far from what we were charged, worth wise. There is mold in the bathroom, mildew, the bathtub was dirty and the shampoo bottles fell off the side of the tub that were stuck on. One was already off when we got there. The heating unit was dangling on the floor and one of the night stands outlets, if you put in your phone charger and go to unplug it, the whole outlet pops out. TVs are small, no in room phones, didnt find an alarm clock. Beds were not comfortable. Not too mention, we addressed that someone was smoking in the elevator and the who