Red Roof Inn Cleveland - Westlake

I've never cancelled a reservation, but this was BAD. Checked in and our first room smelt like someone was smoking in the bathroom. Not the worst, I understand it happens. But I have 2 young ones and couldn't do it. Went to the office to switch rooms and the gentlemen was very nice and gave us an "upgrade". Went into the new room and it was beyond dirty. Floor was sticky. Soap dispensers both had mud on them. Just gross overall. Couldn't stay. I really have no idea how this hotel has such good reviews on hotels.com and trip advisor. Budget friendly, sure, but spend the extra money and stay at one of the multiple other hotels close by.

DO NOT STAY HERE!! It was 28 degrees outside and the heat would not come on in the room! No sound, no air flowing...nothing! After an hour, the temperature in the room remained at 58 degrees and I had my 76 year-old mother with me and she was freezing! I kept calling the front desk and no one would answer. Finally, I drove to the front desk and the front desk clerk, Mike, did not act surprised. He agreed to refund my money to Priceline (I had booked using Priceline) but now, Priceline is saying the hotel will not answer their phone calls or respond to their emails in order to resolve this! This hotel will scam you out of your money if you have an issue like I did! I just finished filing complaints with the Better Business Bureau and the Federal Trade Commission. So...be forewarned, if you

Check in staff was super polite and accommodated me a ground floor room. My rate was cheap and the room was spotless! Clean bedding and bathroom, and that’s all I need. Definitely recommend!

The staff was very courteous and professional. The room was clean and neat. Towels and face cloths were clean and not worn.

My room was super clean. I needed a place to stay for an event I was going to. There's two gas stations within walking distance. The front desk was very kind during check in and check out. I would stay there again in the future if I needed to.