Wyndham Garden Katy Energy Corridor

We had a wonderful stay here! The hotel is clean, comfortable, and well-maintained. But what really stood out was the service. The General Manager personally helped us out and made our stay so much more accommodating. She went above and beyond to make sure we were comfortable and taken care of. Great experience overall. Highly recommend!

Positive: "" Negative: AC unit out in numerous rooms. Our room was 80 degrees. Staff immediately said he would check us out when we said we could not sleep in an 80 degrees room.

When we arrived, our room door was already open and there was a used towel left on the coffee table, which immediately made us question if the room had even been cleaned before we checked in. The room also did not have proper bathing towels. There were only large drying towels and medium towels available, which made showering uncomfortable and honestly felt unsanitary. The air conditioning did not work at all, leaving the room hot and uncomfortable. Overall, the cleanliness issues, lack of proper towels, and broken AC made this stay extremely frustrating. I expected much better basic standards from a hotel.

The rooms are very nice and large, we were very impressed and the bathroom is also spacious! The hotel has a nice buffet area and bar, with a convenient to location. The housekeeping is poor at best! We were not told when we checked in that you have to call the front desk to request the room be cleaned. The towels provided are the cheapest and smallest I've ever encountered. When we saw housekeeping in the hall and asked for towels, we were told they don't have them and we have to go to the front desk to get them. Upon checking out, there was no one at the front desk for about 20 minutes. By the time the girl appeared, there were about 6 people waiting and she is obviously not very interested in working. Her attitude is lax and pierced and studded appearance is very unprofessional.

The elevator was rattling and shaking- when told to the front desk they simply said they know and maintenance is gone for the day. No note on the elevator to warn others or anything even though she agreed it was terrifying and said she takes the stairs. Pool hot tub don’t work Mini mart had 5 drinks (literally) No Water!! No towels (as usual) Room was put on 70 when we arrived, we left for 3 hours, came back it was 82 degrees in our rooms. We were offered a FAN. The front desk lady kindly accepted our request to leave give us a refund but this was 2 rooms the ac didn’t work and the entire floor hallway was sweating hot. And they seem to be aware of all issues. I don’t blame the staff, I blame poor management