Best Western Plus Katy Inn & Suites

BW is always great! ||On the second night of my weekend stay in Katy, we changed hotels to the Best Western because our first night at Garden Inn was bad. ||This room here was clean, very spacious, beds were so comfortable and the room was quiet. They have great breakfast options, although this time we did not partake due to other plans. ||I would definitely stay again!

Pretty nice place for the price, but a bit of an odd smell in the room and a dead roach in the stairwell (which had to use cuz elevator was broken) - Chair in room stabbed me in the back and the headboard was SUPER gross... all that said, it was ok

This was one of the worst hotel experiences I’ve ever had. For five straight days, there was absolutely no room service provided. The room was never cleaned, towels were not replaced, and basic housekeeping was completely ignored. It’s unacceptable for any hotel to operate this way, especially when guests are paying for a comfortable stay. What made the situation even worse was the attitude of the staff. When I raised the issue, the employees were rude, dismissive, and acted as if the problem didn’t matter. There was no apology, no effort to resolve the situation, and clearly no concern for customer satisfaction. A hotel that cannot provide basic room service for five days straight and treats guests with this level of disrespect should seriously reconsider how it operates. I would not re

This place was so comfortable and we booked at the last minute and the lovely woman at the front desk let us check in early! Adam was extremely accommodating and the room was clean and fully equipped with everything we needed. We will be back. ❤️❤️

Horrible customer service and rooms. We arrived last weekend for Valentine’s Day just for the room to smell absolutely disgusting and moldy. We went to request a refund immediately after checking in after having to find another place to stay and were told we would hear back within a few days with a refund. What actually happened was they lied to the booking company telling them we stayed the full time and enjoyed our stay with no smell in the room. Beware this shady company and room 312