WoodSpring Suites Merrillville

The hotel is new so no problems with cleanliness and furnishings. However, I could hear a lot of outside noise. Bed was comfortable and TV was fine. No hand towels offered in the rooms. I travel frequently and never bring a blow dryer. They do not furnish them in the rooms. You have to check one out at the desk. When I went down to get one, they were all checked out. So, I spent 2 hrs air drying my hair that night before I could go to bed. When I left the next morning, there was a rolling gate over the front desk. Which told me no one was in charge of the hotel during the night. It was a little unsettling as a single woman traveling alone. I suppose the rates get cheaper the more nights you stay. But, for all of the hassle the extra 20.00 that I pay at some of the other n

This has to be one of my worst hotel experiences ever. From the check-in process, to the dirty outdated Furniture. At initial check in, it took almost 20 minutes to get a person to accommodate us after he told us to come back in 15 minutes cause he was busy. Only to find out he was outside smoking, so I was stuck in a dark parking lot at 2 AM. Then to add insult to injury, I was charged twice, first by Expedia and then forced to pay again at the hotel even after showing my receipt and confirmation number. The room was gross and had not been cleaned properly. I ended up going and getting a bottle of Lysol and doing it myself. I had to argue with management to get refunded and the girl “running the office” Veronica is rude and unprofessional. Nobody that works there seems to know what the h

Positive: Everything went well and I enjoyed myself. Negative: The key system kind of sucks, my key kept deactivating and they do have a phone for after hours but one day I had to wait a hour before someone came, they was helpful when they came.

I am not really understanding people's issues here. It's a nice place. Every morning I wake up the place is being cleaned. I understand them not cleaning my room everyday because it's extended stay. Some people Just want to pay little and get everything. For the price you pay it's a great stay. I HAVE NOT seen a roach. My only gripe is there is no carpet which I understand why but makes floors noisy with someone staying above you. Other than that. I have no issues. I have lived in hotels for 2 years and this has been the best so far. Keep up the great work.

When we arrived to the room there were only 2 towels.1 face towel, 1 dry towel.. Front desk atrendant stated all of the towels were locked away and she did not have access. Pet hair was every where. Top blanket and sheet were visibly soiled. I asked front desk for more lining she told me she could only give one or the other not both. There were no other rooms available. There was no housekeeper or vaccuum. Front desk attendant gave me a broom to sweep with. The microwave was dirty. I had to wash it out before heating my food. Horrible experience! Ill try to upload pics