Holiday Inn Express & Suites Merrillville by IHG

Do not book here. Our reservation was canceled on the day of arrival for maintenence issues and we were not offered a rebooking or any compensation beyond a refund for the inconvenience. We were had to pay twice as much to find a room the same day at another hotel. We reserved early to get a good rate. Other hotel chains offer rebooking at other partner hotels, but apparently IHG can just cancel and move on.

Labor Day Weekend 2025 my family and I stayed here. My room only issue was the tub did not drain well so we had to wait a while before the next person took a shower. In my cousins room we saw a ROACH crawling up the refrigerator. The staff did come up disinfected the area and re cleaned the room. Breakfast time the food was fresh hot and taste pretty good only disappointment was the pancake machine was not working correctly the whole weekend and there was only one staff worker she has great customer service she made sure the guess had what was need to her best ability. Thank you again Tatiana for the wonderful attitude, great service and great food served.

We had a great stay at IHG Merrillville. The staff greeted us and provided great customer service. Our check in and check out process was very easy and welcoming. Every time we entered or exited the hotel, we were acknowledged. Our room was very clean, and the bed was incredibly comfortable. We appreciated the clothes storage to place our things in an organized way. In the morning we had the included breakfast. Everything was delicious, hot, and were pleased with the variety of options. We also really appreciated the great customer service and that the coffee cups were large as well as the coffee was delicious.

Positive: The housekeeping staff was great and there was a good variety with breakfast. It was a friendly environment. Negative: The room wasn’t vacuumed in behind the chairs in the room.

The front desk staff, Ms. Leiyahna is a poised professional. Ms. Leiyahna was informative, patient,and paid attention to details. She took the time to work out an issue for me, and as a result of her meticulous work , I was able to have the peace of mind that I expect from booking an IHG property. The room, towels, and bed were clean, and the hotel was well kept, even the stairwells. This property definitely has Ms. Leiyahna to thank for her exceptional service