WoodSpring Suites Charlotte - University Research Park

I feel like the negative reviews are without forethought. It's called an extended stay hotel for a reason, that means it's not specifically catered to a vacation or 'just visiting' crowd. Nonetheless my wife and I stayed here to visit Charlotte, and for what it is I was impressed. The staff do as good a job as they can ensuring cleanliness and quality, especially when it came to our room which was well-prepared and clean. Signs are clearly posted everywhere strongly forbidding smoking and other such activities. My only two complaints would be the smells that somehow linger in the elevator or lobby, and that the walls do little to keep noise contained, especially at night.

I thoroughly enjoyed my stay here, as the staff demonstrated exceptional politeness and professionalism. The rooms were spacious and meticulously maintained. The location is excellent, particularly for those needing proximity to the Atrium University Medical Center while caring for a loved one. I would like to specifically commend Sabrina, the Front Desk Manager. Her professionalism and genuine kindness are exemplary, embodying the principles of a servant leader. I sincerely hope your organization recognizes the entire team, as they have successfully converted a loyal Hilton guest into a dedicated Woodspring patron. I anticipate seeking out your brand during all my travels in 2026.

Positive: The staff was excellent but tge management of the room was not up to par.....there were small roaches found around the room. Negative: The room looked in order but it didn't have any utensils ,cups or plates in the room like other extended stays.

This place was horrible, the gentleman at the front desk Larry, was very nice and professional upon arrival. We first had another room and roaches were everywhere, had my family member to go downstairs and request another room, and Larry first said no he couldn't change us, until she showed him the pictures/videos of all the roaches running around. He gave us another room only to have the same issues. I requested a refund immediately, that is ridiculous and I know they have to know they have a major roach infestation. All I can say is stay there at your own risk.

The staff is a pleasure to interact with—very friendly and always willing to go out of their way to provide excellent customer service. I’d especially like to give a special shout out to Frances, who ensured our room was greatly serviced and paid attention to every detail. I highly recommend her for any needs that require care and attention!