Residence Inn by Marriott Charlotte Steele Creek

Easily one of the worst hotel stays I have had in a while. My room was dirty, dirty in the way where you can tell it was surface level clean but there were so many dirty spots everywhere from consistent lack of deep cleaning. Hair was all over the shower and bathroom along with other substances on the walls. I also told the lady when I checked it, it was just me and a baby. She gave me a room on the corner right by the intersection where it’s impossible to sleep from all the loud cars and my baby kept waking up. It’s SO loud in this hotel. The people above us were stopping so hard, pieces of the ceiling were flying in our bed. Next, the power went out during my stay and I have medical equipment that needs power. I asked if I could go ahead and check out so I can go to another hotel and the

Their 100% cleanliness sign is not just for show, it's for real! Not only has management exceeded at excellence they have managed to employ likeminded staff across the board who also uphold the same standards.. And it shows!! We had a one bedroom suite which included a full kitchen with an oven, and clean all you need kitchen ware. The linen.... I don't know what they use but man, our bedding (including the sofa bed) was noticeably fresh and comfy. Our room was spacious and we loved our view, so much so that we never closed the curtains, which is a first!!! Why this gem never showed on my radar since we've been frequenting this area I don't know. But this will be the only one we come to from now on. The breakfast was plentiful and upkept whilst extremely busy. MANAGEMENT YOU ROCK!!! My

The staff are amazing. Always super friendly. I have to say you have time request room service. I didn't know this and was a tad peeved but they made it right immediately. And were extremely friendly about it and explain policy to me in a very friendly way.Highly recommend staying here.Any chance you can

We stay at 25 - 30 hotels a year for business and leisure, so we have a pretty good idea of what to expect at each price point. This Marriott Residence Inn was beyond spectacular - exceeding all our expectations. We brought quite a few members of our family to this hotel for a Hurricane Evacuation (including grandparents, teenagers and pets) and we cannot say enough on how diverse our group's needs were and how excellent our stay was for four nights. The rooms were so well equipped, brand new, stylish, and squeaky clean. The housekeeping staff was awesome at dropping off needed supplies. The employees were beyond accommodating (early check-in, rooms together, pets welcome). My husbands parents loved the breakfasts and evening happy hours and outdoor fire pit seating area with grill and

Stayed for two nights in April, and had a great time. Hotel is located near the outlets, and there is a wide variety of food options just across the road. We arrived after a long flight, and were glad to see that there was a large parking lot behind the hotel. The staff in the reception was kind and welcoming, and gave a really good first impression. Stayed in a nice, spacious room on the second floor. The room had a small kitchen area with all you need, a big couch, a TV that could be turned around 180 degrees so you can watch from the bed or from the couch. The bathroom was large and clean, shower had great water pressure and comfortable temperature. The breakfast was as expected, a selection of hot food items, some bread and bagels, coffee, juice and various dairy products.|If we ever c