Hyatt Centric Charlotte SouthPark

Clean hotel, nice decor, downtown location with valet parking (the other option is to park and walk a little distance) friendly check-in. My complaints are the shampoo, conditioner and body wash are in a shared refillable bottles (picture) and I don’t feel like they are sanitary. I need to start brining my own products. Another complaint is each bed gets 2 pillows instead of 4. We had 2 queen room. Which is fine accept the pillows go flat, so you have to stack the pillows when you sleep and they still go flat. Also the light under the beds are automatic (picture), which is helpful for getting up in the middle of the night for the bathroom and they turn off after a few minutes. BUT there is no way to completely turn them off and I had my baby in a Pack N Play and every time he moved they

Positive: i love the safety features in the elevator where you have to scan a key card to be able to access the room floors. Negative: no, we very much enjoyed our stay!

This place is so beautiful. If you're ever in the Charlotte area, you must stay at this place here. The area is beautiful and the hotel exceeded my expectations. I've stayed in Hyatt Centrics all over, just the overall Hyatt brand, all over the world. And the building itself was beautiful. The restaurant experience was a true high-end restaurant experience. The customer service inside the building was just phenomenal. I can't wait to bring my business there. It is a must if you want to impress somebody, a couple. When they have business, it's a great place to do it. They take care of you, even with parking, they take care of you. Service is second to none. There's not one negative thing I can say. Everything exceeded my expectations and I stayed in over 105 hotel rooms in 2025.

What a wonderful hotel for rest and comfort! The rooms are perfect for our germafolds - no carpet or dusty comforters. The front desk staff are friendly and welcoming. The star of the show is the restaurant ! The staff, Isaiah is friendly knows the menu and steered us to the Caesar Salad with blackened chicken - superb! We will be back and I highly recommend this hotel for the discerning traveler

The hotel was fancy and nice, my girlfriend and I loved our room, but we were severely disappointed with the service. Upon arrival no one was at the valet station and had to wait 15-20 minutes for someone to take our car. We came with a lot of luggage and it was raining so parking in a garage or lot detached from the hotel was not an option. Valet worked with an app as well, which was nice because I could, supposedly, call my car to be retrieved before coming down, to help save time. However, the service relies on the valet men marking my car as "parked", but it was constantly marked as "out" so I could never use that feature, Lastly, upon checkout, again because of how much luggage we had, I tried to call front desk via the phone to get a luggage cart. This would've been great because I