JW Marriott Charlotte

The executive lounge is very nice! It was a warm atmosphere and friendly environment. The breakfast was great and Maria was a great service to us! Always checking up on us and asking to take our dishes when we were done. As for the room it is really good. You can tell that the room is thoroughly cleaned and organized. I definitely would recommend staying here for a girls trip (which is what i’m on with my mom), family trip, or even a solo trip!

Positive: The location was excellent and the staff was very friendly. There are three restaurants within the hotel; the pool and spa options could definitely come in handy. Negative: Their valet parking service is slow. I waited about 30 minutes to get my vehicle.

Had a wonderful stay here for a quick getaway with a friend! The location is perfect—we were steps away from amazing food and entertainment, which made our trip so easy to enjoy. A huge shoutout to the valet team; their service was absolutely amazing and they made us feel welcome from the moment we pulled up. While the hotel doesn't offer a traditional concierge, the staff we encountered in person were very helpful. The only area for improvement would be the telephone etiquette. My initial calls to the hotel weren't the most inviting or friendly, and since that's the 'first impression' for many guests, a warmer tone would really set the stage for the great experience that follows. Overall, it was a great stay and a perfect spot to reconnect.

A beautiful property in the heart of downtown Charlotte. Across the street from the convention center. Checked in just after midnight, and although they honored my reservation they ran out of king rooms. Credit to the staff they were able to rectify the issue and I actually got upgraded the next day to a junior suite, plus some bonus Bonvoy points. The staff was intentional, focused and on point. Room service was amazing and the spa was so relaxing. Just wish it was a bit warmer for the rooftop pool.

Great stay at JW Marriott Charlotte. The rooms and views were excellent, and the service in the Executive Lounge was outstanding — very welcoming. Caroline’s Oyster Bar has an amazing ambiance, but the Rockefeller oysters were small and underwhelming, so I’d skip those next time. Overall, a beautiful hotel and a very solid experience.