Winston-Salem Marriott

My daughter and I stayed while performing at Dance revolution. We initially reserved 2 nights on the club level. A week before our trip we decided to stay one extra night. There were two different reservations but the staff were accommodating and they allowed us to stay in the same room all three nights instead of having to move rooms. They also upgraded our room from one king to a double queen room when I had an extra person join us for the stay. Room service was amazing and made sure we had plenty of towels and blankets. My daughter enjoyed that the staff when cleaning the room made the bed with her blankets from home to make her feel more comfortable. I was a little disappointed that the lounge that served food, snacks and h'dorves was closed on the weekend because we were factoring ac

IThis hotel had awesome customer service. Everyone from the front desk staff to the maintenance personnel were attentive to my needs. I did not encounter a single worker that did not smile, speak, ask if my stay was going well, and if there was anything that they could do be of assistance. The hotel provides a convenient walk to the Benton Convention Center, and is in walking distance of many local shops and restaurants. During my stay I had an issue with the air conditioner and within ten minutes of calling the front desk the maintenance man had come and made the repair. There was a damp/mildew odor in the room but the maintenance man was unable to determine where it was coming from. It did not seem as apparent after he changed the filter so I am not sure if that was the problem. Aside fr

I reserved a room at the Marriott Winston-Salem for one night through the Marriott app. My wife and I were on our way to Asheville for New Year’s, and I thought this would be a good stop to explore the area before continuing the trip. We are Titanium Elite members, and I still had a few Suite Night (upgrade) rewards available. After booking, the app wouldn’t allow me to apply the upgrade, so I emailed the hotel to ask if one could still be used. I also mentioned that we were celebrating my wife’s birthday and our 15th anniversary.|When we arrived, the front desk associate thanked us for being Titanium Elite and told us she had upgraded our room. She then wished my wife a happy birthday and mentioned she had received my email — which was very much appreciated.|The room was an excellent upgr

I have been spending quite a bit of time in Winston Salem as my husband is being treated at Wake Forest Baptist Hospital. This Marriott is absolutely wonderful! The facility needs a little facelift, but it is clean and the staff really makes it wonderful. From being greeted by the wonderful team of Valets - particularly the red headed gentleman, Tucker, to the front desk staff and the restaurant staff everyone is super nice and accommodating. The chef is amazing! Great food every time and the bar tenders are so nice!

I don’t normally leave reviews. This review is specifically about The Butcher and Bull restaurant here. Staff was great, the food was very blah. My 1 star is about the short staff.. there was only one server here, the young lady working M Club came over to help. They were both lovely. I asked for a manager to compliment the server doing her best but there was no manager on duty. That’s odd being it was pretty busy for a Monday morning. She wasn’t able to serve and host. I felt sorry for the staff because the server seemed fairly new. I stay here often and the managers just seem to be nonexistent when needed. Housekeepers also seemed to be treated poorly here too, I won’t be staying again.