White Elephant Village

I am unsure if it is due to the end of season, or what the reason was but the service was absolutely horrendous. I have not had this poor of service in many years and I travel quite often. Staff was rude, lacked attention, or just was not available. Asked for a late checkout and they lied and said room was being occupied right after, than changed to it’s being used internally than changed to we don’t do late checkout… which is ok, just be honest? I would say this gives 3 star hotel energy, far from worth it there are likely other hotels with better service.

We have never stayed at a place that was as lovely, in every single way, as this place. We were treated as royalty. The room was beyond all expectation. The room service staff was as kind and helpful as family. The hotel manager was helpful and was doing all she could to make our stay as pleasant as she could. She went BEYOND kindness. We HIGHLY recommend this place!

Service does not match the price. We were staying in the residences and a housekeeper barged in completely unannounced. No knock, nothing. The next day we made sure to put the do not disturb tag on because my husband had an important business call and they came in not once, but twice. Our keys stopped working and it took us 3 different visits to reception to convince them to replace them. They argued with us and insisted that we just weren't using them right. Even if we were in the wrong, why argue with us? Replacing a key is a simple gesture to make your guest happy. If you are like us and look forward to impeccable service when you spring for a nice hotel, keep looking.

I visited for 2 nights with my girlfriend, and we truly loved this hotel. The grounds and building are beautiful, the room was classy and spacious, and the staff were extremely friendly. They offer coffee and pastries in the lobby every morning, port wine and cheese in the evenings. They have bikes to borrow for free, including helmets. They will also drive you or pick you up from anywhere in town. Lastly, they will let you borrow one of the hotel BMWs for 1-2 hours if you want to test drive it anywhere on the island. Really a great hotel with lots of thoughtful extras.

Place has definitely gone downhill since last visit 5y ago. The prices in the summer are almost $1600 per night and do not reflect the quality of service. As an example, they forgot to pick us up at the boat dock. On the trip back, they forgot our departure time and no driver was available, we had to Uber. The rooms remain nice, but design flaws like leaky shower doors and poor hvac kind of ruins the charm. Front desk is poorly trained. The following was overheard as a conversation: Manager:did we forget anyone at the dock Lady: a few people Manager: oh well, maybe better tomorrow Lady: sure I guess Nantucket is expensive in the summer without a doubt, but despite that there are better places to stay than white Elephant village.