W Austin

Pros: Great location in downtown Austin ,you really can’t beat it. The facilities are nice, and the rooms are modern and comfortable. We appreciated the upgrade they kindly offered us. Cons: Service was noticeably slow and it felt like they were understaffed. We arrived around 4 PM and our room wasn’t ready until about 5:30 PM, which felt pretty late. Dinner at their on-site restaurant was also inconsistent. Our waiter wasn’t very attentive — no greeting and no initial drink order — so we ended up going to the bar ourselves for sodas. The bartender was very friendly, and another waitress stepped in to help and was great. The food itself was good overall. Breakfast wait time was also much longer than expected. Staff however, we're all nice. They just need more staff to support the busin

This was my first time staying at a W, and was hesitant because I’ve never had a great impression of them. It started off great with a pre-arrival phone call with some questions and a request, and Brian in the front- office who took the call was fantastic. Then, at check- in, a lady named Jordan who was simply delightful. Special accolades also to Linda in engineering and also the gentleman that worked the last few days at the front desk of the spa, and also the tall, slender gentlemen in valet parking (manager) last evening and then again today. |The hotel itself is fairly modern and aesthetically pleasing, very very quiet with no smells anywhere in the guest hallways or in the guest-room rooms, which is all critical to me. The gym is the most fantastic hotel gym I’ve experienced, with o

We checked in late and having booked on Amex we received an upgraded room, excellent! The corner rooms have beautiful views! Our bed was super cozy and comfortable. The shower was huge and the towels were soft. Greyson at the front desk was friendly and knowledgeable about Austin. The breakfast in Trace was very good and the staff worked hard to serve quickly. On some evenings, they had live music in their courtyard. Awesome! It’s a music town so be prepared for live and loud music until at least 2 am from neighboring music venues. Put on the noisemaker in the room and enjoy being back out in the world!

I really enjoyed my stay at the W! Amazing staff, and valet was well worth it and easy! Mr.Jeremiah was great. Loved his attitude and willingness to help. Had zero issue with his valet services. Cant wait to come back and stay at the W!

Really enjoyed our stay at the W Austin. The room was very clean and beautiful, as you'd expect from the W. The staff, particularly the bellhop, Edris, was very personable and helpful. It is hard to beat the location, being right in the heart of downtown. Valet parking was a breeze. The pool deck was quite nice and relaxing, though we wished the bar was open during our stay. That said, it was very easy to call down and order drinks from the lobby. Would recommend and plan on staying here again in the future.