Virgin Hotels Dallas

Alright, I’m one of the few mixed reviews on this place, and I genuinely wish I didn’t have to write this. The hotel itself is beautiful. The atmosphere is great, the rooms are nice, and overall the property definitely feels upscale. There’s a lot to like about the experience. However, my stay was overshadowed by a serious billing issue and a lack of communication afterward. At check-in, my debit card was charged and I was told by the front desk associate that the transaction did not go through. Based on that information, I attempted to run my card again and it declined, so I had to use my credit card instead. Later, I discovered that the original debit transaction had actually processed and posted to my bank account. My credit card was also successfully charged for the same stay. That

I have been visiting Dallas for Market for 15 years and have stayed at a different hotel searching for my favorite. I have finally found my spot and will return again! The bed and rooms were super comfortable, the property is quiet but close to it all. The staff, bar, and food are amazing and one reason why I will return. Troy the bartender was especially friendly! Thank you Virgin!

I was never in a Virgin Hotel before. But this was a good experience. Hotel is close to Dallas design district where most of famous furniture’ brands have their show rooms. Rooms are clean , quite. and with an impactive design. The reception staff is very kind and professional. The restaurant at ground floor offers a very limited and very america menu: hamburgers ,french fries and staff like this. Nothing special but at least they serve you food till 23,

Amazing Hotel. Can’t say enough about it. Love the decor and vibe from the hotel. It’s definitely geared more towards adults. Room was gorgeous with everything on hand for you. Service was amazing from Troy at the bar to Alan at the valet. Also the perks that you get just by joining their loyalty program are amazing; 2 free drinks per person at the bar from 5-6. Can’t beat that. Highly recommend this hotel!

Submitting a two-star review for a two night stay 2/17-2/19. At the beginning of this stay, there was an error by Navan, the company we book through. This error noted a different room than what the hotel was willing to offer (a $400 room versus a $1,000 room). While mistakes happen, and Navan was responsible and not Virgin, the customer experience I received from the night manager (a younger lady) was unacceptable. The lack of care and boasting of an illusion of power isn’t something that should be presented by someone in a customer facing role. The second incident during the same trip led me to find a condom on my nightstand the second day. I assume one of the maids found it while cleaning and thought it was mine. While that’s a nice gesture, it must have been left by a previous occupant