UNC Charlotte Marriott Hotel & Conference Center

We’ve stayed here numerous times because we like the room space, restaurant downstairs and tv options for streaming when in the room. However, we will not ever return due to leaving an expensive necklace in the hotel room drawer Tuesday upon checking out. We did not realize it until Friday when packing for another trip and immediately called the hotel. The receptionist stated the drawers are checked by housekeeping after each stay and nothing was found/ turned in. There’s no way that’s true because that’s where it was left. I asked for a manager to call me and no one has called yet. I do not recommend staying here if you value your possessions/ trustworthiness/ simple customer service.

The reason for my visit was to celebrate my son‘s graduation from UNC-Charlotte. After the ceremony, our family gathered in my suite. It was amazing! We were all able to eat and celebrate together in one space. Later, we all had dinner at the restaurant downstairs (Golden Owl Tavern). It was a great experience and the staff really made sure we were accommodated in every way. A special shout out to 2 staff members: Adam K. & Nikki B.|Adam helped with all my preliminary planning and the dinner reservation (we had a large party). He was so patient, and answered every question I had in advance of our stay. |When we arrived, I met Nikki at the front desk. She was so gracious and really looked out for us. There was a delay in checking in because there was a football team in town and they were

Positive: The hotel was very nice, modern, and exceptionally clean. Check-in and check-out were both smooth and efficient. The staff was friendly, professional, and helpful throughout my stay. No complaints at all ? I would definitely stay here again! Negative: ""

We stayed at this hotel recently. The room itself was clean, the bedsheets were fresh, and hygiene was generally good. Unfortunately, that was the only positive part of our experience. The reception staff was rude and unprofessional. We had booked a queen room and were informed that check-in for this room type was not until 4:00 PM, which is unreasonably late, especially for a one-night stay. Another major issue was the housekeeping staff. They knocked on our door randomly starting at 8:00 AM, asking if we were checking out and if they could clean the room. This happened again at 9:00 AM, waking us up twice. It seems there is poor communication, as they clearly did not have an accurate list of checked-out rooms. This was extremely annoying and disruptive. The hotel does not provide breakfa

Great customer service. I stayed here for a conference and the conference room was good enough for our attendees. Easy to access and great food. Nice and clean room. We had power outages but they did great customer service to take care of us