Tru by Hilton Gaylord

Room was clean and spacious and so was the bathroom. I don't feel like I have to make room for the luggage and walking path so that's very nice 🧳 Room service comes every other day so for 2nd day you'd have to ask for fresh towels. Service did come promptly 👍 The floor (4th) was quiet and beds were comfortable. USB-embedded alarm clock was convenient. There was a 2-person bench in addition to the desk chair so it's nice. The reception area was modern and wide open with pool table and board games for anyone to use 🎱 There was a gym and indoor pool. They looked nice but we didn't get to use them. Breakfast was served everyday with decent selections. Pancakes, eggs and sausages, oatmeal, bagels/bread, milk and juices 🥛 🍳 The only shortfall for us was the lack of microwave in the room. W

We liked that it as a reasonably new build. So our expectations were high that we would have a great stay. | Check in was quick and staff pleasant. Room was nice it was on the third floor of 4 floors. |Room was clean bed comfortable but pillows were so small they were uncomfortable. |We went out to dinner came in about 9;00pm went to bed early as had a long day next day. There was no traffic noise from highway as we were on the back side of the hotel. |About 10:00 pm is when it all came unraveled. Someone on the floor above was wearing high heels and was walking up and down going into the bathroom then back up and down the room till about 2:30am. Then someone else started this one didn’t wear heels so was a steady thump till 3:30. I don’t know wether they had insomnia, were trying to clos

Positive: Location Negative: Room was not cleaned after 1st night stay! No clean towels! $25 incidental charge not returned yet. 1 elevator working.

We use this place for snowmobiling in the winter. Lots of room for our trailer and close access to trails. Rooms are nice enough for price paid and morning breakfast is pretty good. They were about 45 minutes late opening breakfast each day but didn't matter too much. Friendly accommodating staff.

Hilton is really going downhill. I've been a member for years and have always tried to stay at Hilton brand hotels. Problem is they suck! I get better service at Holiday Inn! I booked a room and even paid extra only to get to the hotel and be told I couldn't have that room or floor. This is ridiculous that they dont care. I'm to the point where I will be canceling my card and going elsewhere. I've tried to reach out to Hilton and I get no response and chats conveniently get disconnected. Horrible service throughout the company.