Hampton Inn Gaylord

Jenn helped make our reservation and she was great, super helpful, and respectful. When we arrived Cynthia checked us in and she was amazing! Cynthia was so kind she even offered to help us bring in all of our stuff she’s a sweetheart!! I’m so sorry I forget the ladies name that helped us when leaving but she was super nice as well. All 3 girls that we had interactions with were amazing!!!! The room was clean, nice and everything was stocked. Highly recommend staying here! Amber Schaefer

A recent stay was very disappointing. The non-smoking room smelled like smoke. We had traveled 12 hrs so we let it slide. The fridge was barely cool but no dial or lever to make it colder. The mattress was hard. My husband slept in one bed and me in the other. In the morning there was a gross make up/oil/pee stained pillow next to him. The pillows were clean on the outside when we checked in. I turned over the other pillows and 3 had a similar disgusting stain on them. When my husband took the pillow to the front desk the clerk apologized but made no effort to reimburse any money. We also accidentally left a suitcase there and didn’t notice until 8 hours later. They never called us to say we forgot it. The housekeeper/maid and laundry people should be fired and the clerks need to improve t

The room was kind of dated and I only gave it two stars because the bathtub had a huge chip out of it. That was Rusty next to the drain I was only showering but it was fine. But if I came to this room and had children that wanted to take a bath I would not put them in there. The refrigerator was set so cold that it froze all of my beverages, there was no microwave, the roller shade in the room was off the track so you couldn't even get it down all the way, they didn't include any kind of channel guide in the room so you had no clue what was on any of the proprietary channels they had set up.

Positive: The hotel was conveniently located. The staff was attentive and the room was clean. Negative: ""

Stayed 2 nights a day felt was great value. Rooms was clean, staff was helpful, parking was easy and breakfast was a decent surprise. One suggested would be to warm the pool a little more in the winter months.