Best Western Gaylord

Usually best western has such a good reputation. I have stated other best westerns and have been very happy. That was not the case at this hotel. First of all, there was no control for the temperature in my refrigerator and all of the food and beverages that I purchased froze solid and much of it had to be thrown away. Also, none of the buttons for the temperature for the room controller worked. I had cold air blowing on me in February. In addition to that, I have been trying for two days to get a receipt for my stay since it was a business trip. The hotel insists that Booking.com has to do it, and Booking.com is insisting that the hotel has it in their contract. I paid with my credit card at the desk at the hotel so I’m not sure why it was impossible to give me an invoice. My last complai

Very pleased with this hotel. The lobby smelled good, the hallways were clean. The room was also much bigger than I expected. Very good rate for the room as well. The furniture is in good condition and the bathroom was spotless as well. The hotel is also conveniently located near a bunch of good food options.

Positive: The location in proximity to the highway. Negative: The shower in the bathroom was missing the proper mount for the shower head that was on a flexible hose. The mount that is typically at a height of 7 feet was missing.

This place was the perfect launching point for our weekend at Boyne Mountain. The mountain is about 30 minutes away, but the drive is easy (even in the blowing snow). Breakfast is kind of awesome. They always had some kind of egg (different every day) and some kind of meat (like sausage or bacon). Then fill in with the waffles, coffee, and the rest of the other traditional breakfast items. The pool has a huge hot tub that was clean enough for us. The room was also clean and bug free. No complaints here. The cleaning staff does a great job. As a bonus, our room had a sink outside the bathroom - which was perfect for those times you want to wash your hands while your friend is blowing up the toilet.

The location is very good, near the highway 75. Staffs were very friendly. Clean room and well maintained facilities.