Tru by Hilton Charlotte Airport Lake Pointe

Stayed here to catch some sleep between flights at Charlotte airport. You have to call to request the shuttle when you land, but it then arrived within 15 minutes. In the morning I had to leave at 5am and was able to book it without any problems. The room and bathroom were huge, clean and comfortable. The only thing I would have welcomed was a kettle. The staff was nice and they do have coffee downstairs (seemingly 24 hours). I left before the breakfast so can't comment on how it was, but was able to grab a small breakfast bag (again, book it in advance) with an apple and a pastry. The price-quality ratio was pretty good (better than others in the area) and overall it met the needs of getting me to and from the airport with little difficulty and enabling me to shower and sleep between

Upon checking in, Marisa at the Front Desk was amazing! Super sweet, friendly and so helpful! Made my late check in a breeze and well as a pleasant end to a difficult travel day

Positive: I was happily surprised when I walked into the lobby of the Hotel. The gentleman at the desk was extremely friendly and professional during my check in and placed me in a very elegant room overlooking the city of Charlotte. Negative: ""

I arrived and check-in was very simple and welcoming. I was able to get a small tube of toothpaste, complimentary. The hand soap smelled very nice. I really like the tubes that the body wash, shampoo, and conditioner are stored in. The bed was so comfy and the pillows were heavenly. I had a great night's sleep. Check-out was very simple as well. The location is very convenient near the airport. I will recommend this hotel to anyone traveling through Charlotte.

I must say that this was one of the best hotels that I stayed at on my trip up or down to my Navy reunion to S. Carolina. I rolled in late that night around 9ish.They did provide a Veteran's disc. plus the nice gentleman working the front said if I was willing to take an alternative room that I could save another 10 Bucks. It was only me and I just needed a bed and a shower so I took it. Plus as I was walking away, he handed me a handle bag with two waters in it which I thought was a nice gesture. Room was very nice and spacious and I slept like a rock. I would definitely stay here again. Big thumbs up!!!