TownePlace Suites by Marriott Denver North/Thornton

I'm super disappointed in my stay at this hotel. I came here with my parents for a vacation and was looking forward to using the pool because it was heated but obviously maintenance sucks because it was out of order then right before we left we wanted to hang out by the fire and Fernando wouldn't turn it on for us. It's part of the amenities of the hotel so I don't see why we weren't able to use it! Breakfast was the same none of it was good. And their maintenance dude wouldn't stop staring at us whenever we were in contact with him he made my mom feel really uncomfortable. We have stayed in plenty of hotels and this on by far was the worst one. The manager needs to really consider finding new people to run this property because she is either incompetent or she doesn't care if this hotel g

First time staying here. What a pleasant experience. The staff was amazing in the way that you don't see anymore. We were approached twice by a staff member asking if our stay was comfortable and our needs were being met. A minor issue was corrected almost immediately. I would highly recommend this for business or pleasure. Clean, comfortable and a great staff!

Correen at the front desk was just AWESOME! So friendly, helpful, and accommodating! I was counting on my room to include a bathtub since I bought myself some super nice bath salts and a bath bomb for a relaxing night in. Correen walked me to my room just to verify and when we found the room only had a standup shower she took the time to find me a different room and even threw on an upgrade! Only feedback for housekeeping is the kitchen wasn’t as clean as it should be. The bathroom was near spotless, but the kitchen could have used a solid cleaning of the silverware and wipe down of the drawers. OH! And the morning breakfast didn’t include many options… I’d count on bringing your own groceries to cook in room or go out to eat- but somewhat to be expected for a free hotel breakfast.

Let me get the cons out of the way first. Some of the trim is a little rough and broken. But it looks like they're working on it. My shower was doing a weird thing with the shower head lever but that's a simple plumbing fix and I'm sure they'll repair that before next guest stays. The door in my room was... almost impossible to open as a disabled person. And my room was one of the ones where there was a doorway in front of two room doors and lord have mercy trying to navigate a luggage trolley through that S curve with a hard to open door and being disabled was... my cardio for the day. Also, weekdays were quiet but weekends were one street takeover after another? I thought the point was to not hit the same place to avoid the cops but it was 3 nights in a row. Although on the 3rd night

I travel all over the country, staying in various hotels for months at a time and have been doing so for years. This is the first time I’ve ever given a review. So let’s start with how it began for me: I check in, later in the evening. I’m accustomed to my studio rooms, but this time they offered me an upgrade (assuming) based on my length of stay. I found that incredibly kind. The breakfasts are consistent and good. Not just good for “hotel breakfast” but actually good. The staff is highly attentive to the property and the needs of their guests. They’ve taken time to just talk to me as a person and know my dogs name. Anytime I speak with someone they always ask if there’s anything they can do. Typically there’s fresh cookies out for us in the lobby. The hotel is quiet. The guests are quie