TownePlace Suites by Marriott Charlotte LoSo Airport

This is not a new hotel. It was apparently refurbished relatively recently from a previous hotel brand which had been in the same location. One thing I noticed is that the hotel is large, there are many rooms spread over five floors. If you try to enter by the back entrance, because it is closer to where your room is, there is no ramp to roll up your luggage or a luggage cart. That seemed odd to me. ||When I arrived, there was a long line to check in. A single female staff member was left to fend for herself. There were customers who had problems with their check-ins, which made the long line even more unpleasant. Nevertheless, the lady at the reception remained friendly and polite. I was surprised when I came to the reception much later on the same day, the same person was on duty. Sh

Flight got cancelled and couldn’t get home. Booked this hotel and it wildly exceeded my expectations. Shuttle picked us up and about 10 ppl were trying to check in late at night. Brandy and her colleague handled it efficiently and kindly. They brought out emergency toiletries and bottled water which was very appreciated. I was too discombobulated to catch the lady’s name that helped me with check in but she was very knowledgeable and seamlessly corrected a billing error (I think I made). The room is very basic but well stocked, spotless and comfortable. The bed was pretty nice and definitely comfortable. I like that there was minimal carpet. The suite was huge and would have accommodated 4-6 people (2 queens and a sofa bed). After a few short hours I went Back to the front desk to catch

Positive: There was no one there so it was quiet Negative: The staff except two ladies that were extremely nice at the front desk were rude. Everyday I was there someone came in my room without a knock I was blamed for something that could have been anyone there just down right unprofessional. And I had roachs

I stayed at the TPS LoSo Charlotte Airport after my flight was delayed, and I’m so grateful for the incredible staff. I was picked up from the airport immediately, and when I arrived there were many other stranded guests. Despite the chaos, the front desk staff were absolutely AMAZING—calm, collected, and extremely polite. Check-in was smooth, and I was given a room on the 3rd floor. The room was warm, very clean, and exactly what I needed after a long travel day. The next morning, breakfast was hot and well stocked. The breakfast attendant was so friendly and made sure the buffet stayed full for all the guests. From the staff’s friendliness to the cleanliness of the hotel, I would 1000% recommend staying here. 10 out of 10!

My family and I missed a connection and we stayed at this hotel for one night. We were met with a lovely employee at the front desk, Taje. He was helpful, attentive and accommodating given our circumstances. He made sure we were comfortable and was very pleasant throughout our short stay. In the morning, we were able to enjoy complimentary breakfast. The breakfast staff was so bright, cheerful and chatty. I can't give enough compliments to everyone at this hotel. The accommodations were clean and comfortable. Suitable even for our young kids, 6 months and 3 years old. I believe the rooms were recently renovated and the hotel under new management. Our shuttle drivers were both friendly and safe drivers.