TownePlace Suites by Marriott Charleston Mt. Pleasant

I recently had the pleasure of staying at TownePlace Suites, a Marriott property, and overall I had a very enjoyable experience. The hotel was welcoming, comfortable, and provided a pleasant environment during my visit. I would especially like to recognize one of your representatives, Tasia (TAJA), who provided exceptional customer service. Her professionalism, kindness, and willingness to assist truly made a positive impression on me and contributed greatly to the quality of my stay. The only concern I experienced occurred this morning around 8:00 AM when I was awakened by a very loud banging noise that continued for some time throughout the morning. Aside from that disturbance, everything else about my stay was excellent. Overall, I had a great time and appreciated the hospitality sho

The rooms are spacious, although the room appeared older than expected. The front desk staff, specifically Andrew and Teja, were extremely friendly and helpful. The rooms have a stovetop, fridge/freezer and stovetop, and plates/cups/bowls. They do provide dishwasher detergent and paper towels. Housekeeping was inconsistent. Housekeeping is only provided every other day, and apparently they only empty the trash and replace towels, and only replace sheets once a week. They have laundry services that only take quarters, and it's $3/wash and $2.50/dry each load. The machines were not used frequent, so it was easy to use the machines when needed. The hotel offers breakfast every morning, and there is a small convenience store. The room was not well maintained which is why I rated it 3 stars - i

I’m giving this hotel two stars for a reason. It appears to have been ridden hard and put away wet. The property is in pretty sad shape, with everything from scratches on the walls to dents in the doors, poor paint jobs, and large gaps in the guestroom doors that allow you to see through to the hallway. There’s a general lack of shine and personality.||The hotel operator or owner seems to be scraping the bottom of the barrel. This is probably one of the absolute worst TownePlace Suites I’ve ever stayed at, generally lacking hospitality. Overall, it feels like a boring, rundown motel.||Additionally, the elevators are very old and clunky, with an unusually loud chime at each level. To be honest, the elevators seem a little dangerous.||There is a very nice Doubletree hotel in the parking lot

Great hotel. Super clean, the. Staff was excellent, friendly and caring.. The breakfast was great, hot buffet, plenty of fresh fruit, muffins, coffee, and waffle maker. We stayed in a two Queen bed suite And it was perfect for us.  The pool is a little small, but even still, we had a great time. Would definitely book this hotel Again, and recommend to others. Five Stars all the way.

I'm leaving a one star review because my wife and I were bumped from this hotel to another 15 miles in the wrong direction in spite of a confirmed reservation and arriving at the correct check-in time. We were bumped because the hotel had overbooked by quite a few rooms. I don't know how their reservation system would have allowed us to book a room there two days before our arrival when they were already overbooked. Not only were we inconvenienced by being bumped but at the second Marriott hotel we had to pay for parking and breakfast, both of which would have been included at this hotel. I was very pleasant with the front desk person and she said I would receive Marriott points to make up for the bumping but I never received any points. I tried calling Marriott and again was very pleasan