TownePlace Suites by Marriott Albany Downtown/Medical Center

I’ve stayed at TownePlace Suites by Marriott Albany Medical Center twice in the last three months, most recently for a nine-day stay—and consistency matters. This place delivers it. From the moment you walk in, the experience feels polished and intentional. The main lobby, dining hall, reception area, and hallways are spotless, uncluttered, and genuinely welcoming. Service is outstanding—professional, warm, and efficient without ever feeling transactional. The complimentary continental breakfast deserves special mention. It became part of my morning rhythm before work and was a genuinely appreciated perk, not an afterthought. Everything was well organized and reliably fresh—exactly what you want when mornings matter. Both stays were in a 1-bedroom / 1-bath suite, and both times the spac

Our trip was wonderful! The staff here are incredible and go well above and beyond what is expected. They were always helpful and friendly and made sure to check in on our stay whenever we saw them in the hallway or lobby. Casey is phenomenal and made us feel like we were the only guests staying at the hotel. We will definitely be returning and will recommend staying here to all of our friends! Thank you so much for such a memorable stay!

I enjoyed my stay at this hotel. The room was very clean, the staff was helpful, and the free breakfast was a perk. I only think they need to pay attention to the bathrooms because they are a bit dated and need some work.

I would give zero if possible. I was booked at the hotel for 2 nights. The morning after my first night I was hit by a car and was in the hospital till 5 in the afternoon with a broken leg. I thought it best to go home rather than stay in a hotel that night. I have explained my situation to the hotel manager and yet they still charged me for the 2nd night. The lack of empathy was really incredible to me. I will never stay here again and will spread the word.

I frequent a lot of Marriott hotels. I travel for employment. I feel compelled to share my thoughts, particularly about the housekeeping manager who was let go. She had a remarkable presence that made the hotel feel warm and welcoming. When I first met her, I overwhelmed her with concerns I had, but she addressed each one with such care that I never experienced those issues again. I overheard guests praising her at the front desk while celebrating their 20th wedding anniversary. They took a picture with her and excitedly mentioned that they would be shouting out the hotel and her on their Facebook page. It’s rare to find someone so dedicated to their role, and her efforts made a lasting impression on me.However, since her departure, I’ve noticed a decline in my service. My room has been mi