The Ballantyne, a Luxury Collection Hotel, Charlotte

We recently spent three nights at The Ballantyne and were thoroughly impressed by both the property and the exceptional staff. The hotel itself strikes a perfect balance—luxurious yet intimate, with our room (402) offering comfort, elegance, and thoughtful touches. |From the moment we arrived, Marley at concierge greeted us with a warm, genuine smile and made us feel instantly welcome. When we needed suit items dry cleaned before a wedding, Jay at the concierge desk personally ensured our garments were taken care of and returned the same evening—an outstanding level of service. At the Gallery Bar, Dexter made us feel right at home and crafted the best Old Fashioneds we’ve ever tasted. The team at the Gallery Restaurant was equally impressive; we enjoyed delicious breakfasts on two mornings

Here for a work conference and everything the staff did was above and beyond. They prepared breakfast and dinner buffets and I was really impressed with the quality. All of the service staff was very professional and friendly. We spent one evening in the Top Golf Swing Suite and again I couldn't be more impressed with the F&B team running the event. The hotel is huge and a bit of a maze but there were plenty of signs and staff was very helpful. Every part of the building I was was well maintained and nicely decorated. I would definitely recommend this venue.

I had such a wonderful stay at The Ballantyne, a Luxury Collection Hotel, Charlotte. The hotel itself is beautiful and relaxing, but what truly made the experience special was the incredible team. A big thank you to Olivia, Jay, Jeffrey, Christoph, Blake, and Iva, along with so many others on the staff who took such great care of me during my stay. Everyone was consistently kind, professional, and welcoming. From the moment I arrived, they made me feel at home. I travel quite a bit, and the little things really make a difference. The team was always so helpful bringing my packages to me or tracking them down when they arrived. They also went above and beyond when helping with my laundry — not only was it handled quickly, but it was returned beautifully packaged and prepared. It was such

Positive: Location. Spa. Proximity and walking ability for restaurants and activities. Negative: Now charging 20 dollars for parking (even when you are a spa guest). Water did not turn on hot in shower for 15 minutes when using it AM. Limited menu due to restaurant being shut down. People on phone in spa despite signs. Long line for spa check out.

We live in Charlotte & while I have not stayed here, I have attended events here. The property is stunning & exactly what one would expect from a Marriott Luxury Collection property (franchised by Northwood Hospitality). We are long time, very loyal Marriott customers so we are well acquainted with their standards for excellence. We selected The Ballantyne for our daughter's Afternoon Tea bridal shower after attending their Afternoon Tea service one weekend. We could not have been more disappointed in the experience. We had to search out staff to fix things that were set up incorrectly or to replace dirty "clean" dishes, there was no communication or organization around the service & overall communication was significantly lacking. They forgot to serve until we asked about it near th