SureStay Plus by Best Western Redding

Very clean! Great spa room!!! Lisa was amazing and has world class guest service that she provided and definitely represented Sure Stay in a very professional way. We would go back because of how she treated us alone. The breakfast was great. Definitely going to stay here again.

This was by far the worst hotel experience I’ve ever had. The moment I walked in, I was greeted by a front desk lady with the attitude of someone who hates their job and everyone who walks through the door. Not only was she rude, but completely unhelpful.||The room? Disgusting. The bedsheets looked like they hadn’t been changed in weeks — stained, musty, and just straight-up nasty. There were bugs in the bed. Literal bugs. The carpet was grimy, probably hasn’t been shampooed since the 90s.||Holes in the walls, random shady people hanging around the halls, and a pool that smelled like a mix of chemicals and mildew. The gym was a joke — broken equipment, no towels, and zero upkeep.||I wouldn’t let my worst enemy stay here. Spend your money elsewhere unless you enjoy feeling like you need a t

The staff I interacted with were very nice. Everything else was pretty bad. Our room, 115, absolutely stank of old cigarettes. Like a Vegas hallway, or an ashtray from Grandma's Buick. The carpet and walls are dirty and stained throughout the first floor. The beds were springy, but fine enough. Bathroom was servicable, but no exhaust fan so it does get very steamy. The hair conditioner bottle was empty. The pool was fine until we noticed a period pad at the bottom. Not the hotel's fault obviously, just the risk you take with shared pools. Breakfast was standard fare for a cheap hotel. They ran out of coffee.

Basic lodging at a good price, but not a lot of bells and whistles. Comfy beds and freeway close, with hot breakfast and an indoor pool. Employees are super helpful. A fair to good option for one night, but if not for the pool it honestly would feel a bit like a motel.

Positive: Cost and pleasant staff Negative: Outside of hotel could of been better but I will return not an issue