SureStay Plus By Best Western Albany Airport

Albany, NY · Hotel

Rating
3.1/5
★★★☆☆ 3.1
Reviews
20
Rank in Albany
#40
of 53 hotels
City Percentile
21%
rating percentile
Address
SureStay Plus By Best Western Albany Airport, 200 Wolf Rd, Albany, NY 12205
Phone
(518) 458-1000

SureStay Plus By Best Western Albany Airport is a hotel located in Albany, NY. It is one of 53 hotels listed in Albany. Its 3.1-star rating is slightly below the Albany city average of 3.8 stars. There are 10 photos associated with this location.

Customer Reviews

★☆☆☆☆ 1.0 Stephanie Bowman · Aug 2025

Seriously DON’T. Just DO NOT! If I had to choose between sleeping in the woods filled with hungry bears or this place I WOULD CHOOSE THE WOODS! Or if I had to choose between sleeping on the floor of a McDonald’s I WOULD CHOOSE MCDONALDS! I have absolutely no idea how this place is even still operating. Absolutely foul, disgusting, repulsive and unsafe! If we didn’t need to crash for about five hours before another long haul I would have just slept in the tiny rental car. It’s loud it’s filthy, I’m not sure if I’m looking at blood, boogers and throw up but you decide for yourself in the photos and video. Absolutely positive there’s blood on the sheets. We slept in our clothes and ripped off the repulsive comforter. Tried not to move and did not DID NOT take our shoes off. First room we chec

★★☆☆☆ 2.0 Courtney Baity · Jul 2025

I had to stay here for 2 nights on business and while I can say I have stayed at worse hotels, I was also not impressed with this one. Do not expect to get a solid night of sleep here as I struggled with loud banging sounds through the night in the halls. I also found old wrappers and false nails along with other remnants of past tenants on the floor. The outside of the hotel was littered with garbage piled up everywhere along the sidewalks. I can not fully diagnose exactly what odor radiated from the room when I first entered, but it did not smell pleasant and it felt like a sauna from being so hot. The entire bathroom took a shower with me since it was impossible to keep the curtain closed. This bathroom would also not be ideal for larger people as you have to squeeze next to the toilet

★★☆☆☆ 2.0 John Socha · Jun 2023

Toilet seat was barely attached. Drain in tub was clogged with hair (and the stopper came completely out). The tub was dirty (water made the surface of the tub light brown, so I had to clean it). The bathroom door knob would get stuck in the wall when it was opened. The coat rack had one of the supports unattached from the wall. Most of the exterior doors were propped open (with people wearing a shirt reading "security", but they had zero interaction with whoever entered). I used to work for a Best Western and know the standards that should be met. THIS HOTEL IS NOT BEST WESTERN QUALITY. I WENT BACK TWO WEEKS LATER... The smells in the hotel are still there. Doors are still propped open. We began our three night stay in one room. The air conditioner was leaking all over the rug.

★★★☆☆ 3.0 Debbie Wyrembeck · Nov 2023

So there were security guards at all of the side doors. I didn't see any questionable people. I felt safe.The sheer curtains were shredded. The black out curtains were dirty. The fridge was clean and cold. No blankets on the bed. I turned the heat up and brought my own blanket. The bolts coming up from the side of the toilet were about 4 inches long. What a terrible thing if a kid fell on them. The caulking next to the tub was kind of nasty. The drain in the tub was coming apart. There was hot water. The towels were small, thin, rough and cheap. The breakfast was a joke. Cold cereal, packets of oatmeal, tiny store bought stale muffins. Thank God Starbucks is just down the street. I looked at the pool. It was small but it appeared to be clean. It's enclosed. I was gone most days Sightseei

★☆☆☆☆ 1.0 5ft_fitness_freak · Jul 2025

0 stars if I could. VISIBLE BLACK MOLD found in my second room. We asked to switch due to the first room being very musty with the scent of mold. After switching we found actual black mold on the curtains. This is an extreme health hazard.

Services

Hotel

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This listing is informational. Contact the business directly to verify credentials, services, and availability.