Suburban Studios Orangeburg

The lady that usually works the afternoon to evening shift is awesome but her brand of customer service clearly doesn't carry over to the morning shift. Rushing customers out for check out by banging on doors and windows when you have roaches is crazy. I guess that's the type of R&R you get at this location. There certainly was no "rush" to give the deposit back though, as the same employee takes their time sarcastically checking the money ALREADY CHECKED by the evening associate. Encountering this on any morning is disheartening but I'd expect better on CHRISTMAS MORNING...

Upon arriving in the clerk was on the phone so I’m standing there no acknowledgment of my existence or a simple I’ll be right with you. I retreated back the my vehicle to get my phone and she was still on the phone after several minutes. Staff was very unhelpful I attempted to check in at 2:39 only to be told that there were no rooms available. And then advised that check in was as 3:00pm. When I stated that it was only 20 minutes away, she then stated that there was only one housekeeper working at that time. I waited the 20 minutes then attempted to check in Property Manager Theresa assigned us to a handicapped room that had a very foul smell. I’m not sure if she done this on purpose but here shift ended at 3:00. So we ended up changing to a different room. The room was not properly clean

There are no pans, utensils, or plates like you might find at other extended stay hotels. The room cleaning is subpar. There was an unknown brown liquid spilled in the bathroom and also next to the bed. The bed frame outlet was making a clicking sound, it was not easy to unplug it. The drains were partially clogged. The service was there, but I got rudely interrupted when I was asking for items. The door to the room didnt not latch properly so the door stop was necessary to make sure the door couldn't just be pushed open from the outside.

Check in was fast and easy. This was a busy homecoming weekend (SC State University). The staff was professional, friendly, and accommodating. The room was very clean and everything worked. The bed was sturdy but squeaky. No worries because not planning to be in the room for long anyway. Nice clean place to lay your head with no frills.

Excellent Stay...Great Job "Al" on the upkeep on your properties, Nice Guy. Kudos to excellent customer service: Jamie and Berry evening shift front desks associates when checking in to the property Always Friendly. Keep up the good work Al!! Hotel property is close to everything in the area, some or in walking distances feet and yards away