Staybridge Suites Austin Northwest by IHG

We stayed at this location for 2 weeks while visiting our daughter for the holidays. All of the staff was extremely friendly, the rooms were very clean, and the breakfast was good every morning. They have a happy hour Mon-Wed 5:30-7PM with free hot appetizers and beer and wine (red and white). It is also free to do your laundry which was a huge bonus for us! It was too cold for us to use the outdoor pool but it looks like a nice pool. There is a nicely equipped gym located on the first floor as well. We will definitely stay here again!

We were placed on the highway side of the motel and the noise was out of this world, kept us awake for hours . The bed needed replaced a year ago. The kitchen was understocked. The breakfast was nearly inedible with room temperature sausages. The choices were slim. If you value a good breakfast this is not it. I did appreciate the social hour.

The staff was so nice and we were placed in a 2 bedroom suite! Was so perfect because I wasn’t sure how my husband and I were going to be able to sleep with my 3yr old in a queen sized bed! The kitchen was an added bonus! Overall great 4night stay!

Staff lied about being able to check in between 9 and 10am. Called 3 times prior to trip Never once did anyone mention that their is an early check in fee. Had to sleep in my car after working a 12 hour shift and driving 16 hours. Staff was very rude and discriminate. The dishwasher was broken walls dirty the plates and bowls were not in the room like supposed to be. Worst Stay ridge suites ever and no compensation for dirty room and broken dishwasher. The only staff member to be nice was Samuel everyone else should be like him. One morning there were 3 Hispanic people eating full breakfast about 6:10am I just wanted a little eggs and the breakfast worker came yelling at me breakfast is at 6:30am yes I am not Hispanic so therefore not allowed to eat before 6:30am. Every complaint was total

Samuel is very professional and nice. I gave the room 4 star, because I do not know if the curtains are being replaced for every check out. And just a suggestion, the bathroom probably needs to be thoroughly cleaned. The reason why is, there is a foul smell like a pee. I am sure this will be resolved in time. Over all tho, I will still stay in this hotel.