SpringHill Suites by Marriott Charlotte University Research Park

The rooms are very well designed, and the hallways and lobby are beautiful as well. The overall look and feel made it seem like an upscale hotel, yet the cost was excellent. The location was convenient, and the staff were welcoming and friendly. I stayed on the top floor and did not hear any noise, which allowed me to sleep very well in a comfortable bed and peaceful setting. I was thoroughly satisfied with my stay.

Stayed here for 3 nights for a work trip to office 5 mins away. Price was good, free breakfast and no parking charge for a car. The rooms were spacious for just me and all the workers were friendly and helpful. No issues during the stay. Breakfast area was never crowded and had different 2 hot dish each day. Could also make waffles or have hot oatmeal and cereals. Quick in and out. I will say the hallways were pretty warm to walk down. Otherwise was good hotel to call home. Would stay here again when I’m back in area for work trip.

Positive: Location Negative: The room's TV and coffee maker didn't work and we didn't have enough towels and only 3 pillows per bed (not 4).

I had a great two-night stay at this hotel. It was very quiet despite being close to a highway, and I had no trouble sleeping. The breakfast was great; lots of choices for hot food. They still clean the rooms every night, unlike most hotels that have switched to an "every 3rd night" system. If I had to complain, I'd say the remote control for the HVAC system only worked occasionally, so I mostly adjusted it using the buttons on the wall unit. Also, the bathroom fan was very loud. But that's just nit-picking; overall I would definitely stay at this hotel again.

I came to this hotel for the first time and left my jacket in the room hotel staff refused to let me get it and told me they will give it to me the next day. They never did call me and then I requested a manager. The manager never called either. The front desk staff said they will check on it and call me in twenty min never did and it’s days later they never called me or returned my item. I guess the staff really needed/wanted my coat.