SpringHill Suites by Marriott Charleston Mount Pleasant

Whoever the “Audit manager” man was at the front desk on the evening of March 4 has absolutely zero customer service skills whatsoever. I walked into the lobby to get a keycard because my phone/keyless entry was having issues. No one in the lobby, just this audit person on the computer at the front desk. I walked up and said hey how’s it going… he doesn’t look up, doesn’t say anything, just keeps typing away like I’m not there. After 5 seconds he quietly says “can I help you” without even glancing up. I was just kind of surprised and was about to tell him my issue, but after not even 2 seconds he looks up and stares angrily and says again, this time in a clearly annoyed tone “Can I help you?!”, as if my presence was SUCH a big inconvenience to his night. He was rude, unprofessional, and ve

Hotel is nice. Rooms are spacious. The location is short ride to Charleston, SC. Mt. Pleasant, SC also has great restaurants and options for tourist. Bed comfortable. Staff was nice and professional. Parking is free. Housekeeping services are limited to 3rd day but the room is not equipped with extra towels until housekeeping services are provided. Also there are limited places to dispose of trash on non housekeeping days.

Special shout-out to Carla, who takes care of the breakfast room and buffet. She did an awesome job keeping the area spotless and refreshing the food. Her smiles and passion showed that she is very proud of what she does. (Whoever came up with idea of serving brisket as a side for scrambled eggs - hat's off to you!)|The location is very convenient to downtown Charleston. Literally 10 minutes from the hotel to the heart of downtown. The hotel was clean, and the front desk staff was friendly and helpful. |We would definitely stay here again.

Positive: Very clean, lovely room with super comfortable beds - room had a Japanese kind of vibe - calming and relaxing. Breakfast buffet was amazing - lots to choose from! Nicest hotel we?ve ever stayed at - hands down. Would definitely go back again. Negative: The desk clerk was having trouble with this reservation and charged my credit card an additional higher fee, which I had to wait approximately 9 days for it to drop off my card.

I want to highlight an employee named Maya who was working the evening shift at this Marriott location on 12/18 during check-in. She is the textbook reason why I continue to stay at Marriott when I travel as a platinum elite Bonvoy member. She went above and beyond for my family and I’m eternally grateful for her kind hospitality. The rooms were clean and the breakfast was delicious. The location was stellar. We will absolutely stay here again when we’re back in town.