Sonesta Select Charlotte University Research Park

Nice and clean rooms. Any staff we encountered were sweet and helpful. Hallway carpets need a good cleaning, an outlet in the room didn't work, there was a burn in the desk chair, and grab-n-go breakfast was a tad pricey and not so convenient... but overall, the hotel served it's purpose- a clean and safe place to lay our heads when we needed it!

Horrible experience!!! Drove 5 hours in traffic and arrived to find out my reservation had mysteriously been cancelled and they were completely booked! I had emails from Sonesta the day before confirming my reservation and another offering an upgrade. They could not explain how my reservation got cancelled! Corporate offered some frequent guest points. Why would I make another reservation after this experience!!?? DONT BOOK Here!

Positive: lobby looked nice Negative: Hallway floors were extremely dirty. multiple bugs killed in the bathroom hotel was listed as 8+ rating but actually 7

This hotel is VERY dog eared and the public areas (halls, walkways, breakfast room) are worn and drab. The room was comfortable but the carpet was very dirty. The "continental breakfast" amounts to packaged grits, strawberry instant oatmeal, bagels (but no butter or cream cheese), honeybuns,no juice, no hot items, no juice. One elevator out of order. Light in the bathroom not working. Staff was friendly, but I would not stay again

Read carefully before booking. I thought I was booking the Sonesta with the in and outdoor pools and restaurant located inside. This place had no hot water at first, but then started working. The rooms weren’t too bad, but you can tell there’s some sketchy stuff going on maybe in or around there.